re: Canceling Cox. Purposefully Placing Customers on Hold

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But then they always end up voiding whatever you agreed to without notice prior to the agreed upon term. And the notes from your call where you negotiated a better price for a year always magically disappear.

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Thats exactly what they did to me. I negotiated a price reduction that was supposed to be good for 12 months. 3 months into it, my rate went up and was just $8 lower than it was originally. I called for an explanation and they said they had a rate increase but that I was still getting a discounted rate. I told them we agreed on a price and if they weren't going to honor it, than to just cancel my service. They didn't budge and a week or so later, I was with Uvers.