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Eatel vs. Cox

Posted on 4/4/14 at 10:25 am
Posted by LSUtigerfan22
Gonzales
Member since Mar 2007
907 posts
Posted on 4/4/14 at 10:25 am
I currently have Eatel under a two year contract that will expire next month. I have been happy with them for the most part but not having HBOGo is a big draw back, not to mention the two year savings I have been getting will drop off this month. Should I call and get a quote with Cox? What do y'all recommend?

TIA
Posted by McCringleberryy
Member since Dec 2012
4306 posts
Posted on 4/4/14 at 10:26 am to
Call customer retention and tell them you're thinking about switching, see what kind of deal they will give you first.
Posted by Hat Tricks
Member since Oct 2003
28633 posts
Posted on 4/4/14 at 10:27 am to
I've never done business with Cox but every single time I hear Cox mentioned it is because somebody is complaining about them.

Eatel is great.
Posted by supadave3
Houston, TX
Member since Dec 2005
30321 posts
Posted on 4/4/14 at 10:27 am to
I've never had Eatel so I can't give my personal opinion but I can say that I've never ever heard someone say they prefer Cox over Eatel and I have the heard the exact opposite at least a dozen times.


That's all I've got
Posted by BeerMoney
Baton Rouge
Member since Jul 2012
8425 posts
Posted on 4/4/14 at 10:33 am to
Cox likes to frick their customers which is why they get such a bad wrap. For instance I decided to switch to UVerse because I could get the same level of service for $65 cheaper. I call Cox to cancel and they give me the same level of service for that price to stay. Then they turn around and frick me with a $60 install charge that was never mentioned on the phone. In order to not get fricked by them you have to call them annually and threaten to leave.

In summary frick Cox because they'll try to frick you. If you can deal with managing them then they're ok.

Posted by Monday
Prairieville
Member since Mar 2013
5009 posts
Posted on 4/4/14 at 10:37 am to
I've had both, and personally prefer eatel over cox. Customer service is a big thing for me and cox left something to be desired.

Correct me if I'm wrong, but I thought that if you subscribed to hbo the hbogo service was available to you no matter the provider?
Posted by wadewilson
Member since Sep 2009
36689 posts
Posted on 4/4/14 at 11:04 am to
This is Cox customer service:
Posted by TIGERBAIT84
Member since May 2007
1958 posts
Posted on 4/4/14 at 11:18 am to
Having Eatel installed tomorrow. Dropped Cox. Every month for the past six they have had a surcharge on my bill. Got the same exact channel lineup and faster internet with Eatel in paying $110 less and it does not go up like Cox did in three months.
Posted by BuddyLAM
New Orleans
Member since May 2013
2633 posts
Posted on 4/4/14 at 8:36 pm to
Neither AT&T U-Verse is the way to go
Posted by Sentrius
Fort Rozz
Member since Jun 2011
64757 posts
Posted on 4/4/14 at 8:43 pm to
Stay with Eatel.

There are so many things wrong with Cox that it's not worth it just to get a few things like HBOgo or ESPN3. Eatel shits all over Cox.
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