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Message
re: Customer Service at ChickFilA
Posted on 6/27/13 at 1:49 pm to fightin tigers
Posted on 6/27/13 at 1:49 pm to fightin tigers
quote:
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
This is their secret.
Compare to Burger King where the franchisees have way too much power and basically revolt if they don't like something. Also why there can be a huge difference in quality/service from one to the other.
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