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re: Customer Service at ChickFilA
Posted on 6/27/13 at 1:28 pm to elprez00
Posted on 6/27/13 at 1:28 pm to elprez00
Not sure if it has been brought up, but the franchises are strictly controlled. Some of the stipulations that attribute to the experience...
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
Posted on 6/27/13 at 1:49 pm to fightin tigers
quote:
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
This is their secret.
Compare to Burger King where the franchisees have way too much power and basically revolt if they don't like something. Also why there can be a huge difference in quality/service from one to the other.
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