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Started By
Message
Having to send a steak back multiple times
Posted on 6/5/13 at 9:42 pm
Posted on 6/5/13 at 9:42 pm
Should one expect any type of comp if you have to send a steak back 2 times due to it not being cooked properly to order?
Just patronized one of our local BR steakhouses. They didn't get my steak right until I saw it the 3rd time. By that time my group had already finished most of their meals.
I was a bit frustrated. I am holding back on the name of the establishment until I get some feed back on this.
Just patronized one of our local BR steakhouses. They didn't get my steak right until I saw it the 3rd time. By that time my group had already finished most of their meals.
I was a bit frustrated. I am holding back on the name of the establishment until I get some feed back on this.
14
Posted on 6/5/13 at 9:43 pm to Who Me
quote:
I was a bit frustrated. I am holding back on the name of the establishment until I get some feed back on this.
Why? Let er rip. We're all friends here.
Posted on 6/5/13 at 9:43 pm to Who Me
That's pretty ridiculous. I never want to send stuff back just Bc I hate the idea of my food getting more sets of hands on it and back to the kitchen. I would have definitely said something.
Posted on 6/5/13 at 9:45 pm to Who Me
i have only had to send a steak back 2 times, it was at a restaurant in Galveston with my family, they comped the steak, which was priced about $45.
I didnt say anything, but the manager came by and said he was very embarrassed at what had happened and he had comped the steak and gave the whole table desert because i got my steak after everyone had finished
I didnt say anything, but the manager came by and said he was very embarrassed at what had happened and he had comped the steak and gave the whole table desert because i got my steak after everyone had finished
Posted on 6/5/13 at 9:45 pm to Who Me
Name names
Posted on 6/5/13 at 9:45 pm to Who Me
How did you order it cooked and how did it come out both times?
I don't think anyone is owed a comp unless the situation is extreme. I think it's good business to take some art if apologetic action if the restaurant messed up and they'd like to keep the customer.
I don't think anyone is owed a comp unless the situation is extreme. I think it's good business to take some art if apologetic action if the restaurant messed up and they'd like to keep the customer.
This post was edited on 6/5/13 at 9:48 pm
Posted on 6/5/13 at 9:47 pm to Who Me
I complained about a restaurant once and was offered free food as the owner posted here.
Oh, and it's difficult for them to uncook the steak. You should have informed them that you would only accept a new steak cooked perfectly rare in place of the one they obviously overcooked.
Oh, and it's difficult for them to uncook the steak. You should have informed them that you would only accept a new steak cooked perfectly rare in place of the one they obviously overcooked.
Posted on 6/5/13 at 9:48 pm to Brettesaurus Rex
Well we were part of a large group of 20 people.
Am I wrong to expect the same level of service as if it were only a party of 2?
Am I wrong to expect the same level of service as if it were only a party of 2?
Posted on 6/5/13 at 9:50 pm to Who Me
Some of that depends on the type if restaurant. I'd expect Ruth's Chris to handle it with finesse. I wouldn't expect the same level at Outback or Western Sizzler if that's even still around.
This post was edited on 6/5/13 at 9:51 pm
Posted on 6/5/13 at 9:51 pm to Gris Gris
Clarification
I ordered a bone in ribeye cooked to medium.
It came out well done.
They did replace it with a new steak. I think they rushed it and sent it out very quickly the second time. It was rare.
This was agreed upon by my friends at the table as well as the server each time.
I ordered a bone in ribeye cooked to medium.
It came out well done.
They did replace it with a new steak. I think they rushed it and sent it out very quickly the second time. It was rare.
This was agreed upon by my friends at the table as well as the server each time.
Posted on 6/5/13 at 9:51 pm to Who Me
Was it Flemings? I had this happen at Flemings in Los Angeles in March and when they brought the replacement steak to my daughter I said that's comped and they said ok. Actually it was just the first replacement. Maybe I was out of line but I'm not losing any slerp over it.
Posted on 6/5/13 at 9:52 pm to Who Me
Most restaurants can cook for 20+ people EVERY NIGHT. So no your expectations are not wrong.
Posted on 6/5/13 at 9:53 pm to Ysebaert
quote:
slerp
derp
Posted on 6/5/13 at 9:54 pm to Ysebaert
Or typist. Or whatever the frick.
Posted on 6/5/13 at 9:55 pm to Gris Gris
The restaurant was Sullivan's.
Posted on 6/5/13 at 10:02 pm to Who Me
Should have ordered medium rare.
And Sullivan's is absolutely horrible.
And Sullivan's is absolutely horrible.
Posted on 6/5/13 at 10:03 pm to Who Me
quote:
The restaurant was Sullivan's.
I've had a couple of bad experiences there. Have actively avoided it for a while now.
Posted on 6/5/13 at 10:07 pm to Who Me
Do I think you're owed it or should expect it? No. They eventually fixed the issue and you were able to eat the meal, technically.
That said, if I was your server, I would have made sure you get some compensation. Even if its just a discount.
Sullivan's sucks though so not shocked.
That said, if I was your server, I would have made sure you get some compensation. Even if its just a discount.
Sullivan's sucks though so not shocked.
Posted on 6/5/13 at 10:16 pm to LouisianaLady
LA people look down upon OC people and OC people look down upon LA people so it is possible I have some issues I need to work through.
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