re: burgersmith ?

I go after the lunch rush and the burgers have been spectacular every time. The service isn't bad, but my biggest complaint is that the server staff does not run each others food. They will let sit in the window. I see this pretty consistently there, so IMHO, it is a fundamental problem. If your food was off, this is most likely the reason. Management should know better, but I'll give them a pass for the foreseeable future.