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re: Tried to go to Mason's.........
Posted on 6/13/09 at 9:53 am to Team Tiger Awesome
Posted on 6/13/09 at 9:53 am to Team Tiger Awesome
quote:
I asked for a manager on the way out, and told her my story. She replied with a half hearted "Oh I'm so sorry."
Damn, that's pretty bad.
The inside of Mason's reminds me of a funeral home, even the freaking bar area...I've eaten their several times and just like the South of Philly, I just don't think the food is near as special as folks make it out to be.
My coolest memory of Mason's was when I stopped in there on Halloween day to get a burger & beer, and the 900 year old barmaid was decked out as a french maid.
1
Posted on 6/13/09 at 10:20 am to Skillet
That service is inexcusable. Mason's is definitely not a chain run by a policies & procedures manual, sometimes that is a benefit, sometimes it is a real detriment.
I have only written to restaurant owners about service issues twice, one called me with an apology and invited me back as his guest, that place is still going strong 20 years later (Mansur's). The other got defensive and argued how busy they were (for a half hour I could not find anyone to pay my bill to, so we walked out and I mailed him a check with the letter) they were only half full. He didn't last a year.
I'd be curious enough to write a note and see what happens, but that's just me.
I have only written to restaurant owners about service issues twice, one called me with an apology and invited me back as his guest, that place is still going strong 20 years later (Mansur's). The other got defensive and argued how busy they were (for a half hour I could not find anyone to pay my bill to, so we walked out and I mailed him a check with the letter) they were only half full. He didn't last a year.
I'd be curious enough to write a note and see what happens, but that's just me.
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