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Started By
Message
Tried to go to Mason's.........
Posted on 6/12/09 at 4:55 pm
Posted on 6/12/09 at 4:55 pm
Been hearing great things about the burger there. Took my wife and daughter in for a quick lunch about 1:30 today. As I walked in, I saw the sign on the hostess stand that said "Mason's burger featured in 50 burgers in 50 states" on food network. My mouth was watering.
As we were being seated by a server, we passed a server typing on a computer. He said - and I quote -
"Aw, don't give them to me, I don't want them. What, you don't want tables so you put them in my section?" and then called her a name.
He then walked over to a third server rolling silverware and recanted the story. Still within eyesight, and earshot. We're talking 5 feet here. He then disappeared around the corner.
Feeling quite embarrassed for inconveniencing this poor waiter so much, we decided to leave.
I asked for a manager on the way out, and told her my story. She replied with a half hearted "Oh I'm so sorry."
We left and went to Tremonte's right down the road and got a pretty good dang burger, so I guess everything turned out alright. I just can't believe that kids these days have such crappy work ethic and lack of customer service skills.
The place probably had 6 cars in the parking lot, you would think that a person who makes their money from tips would be happier to have customers. I would probably punch one of my employees if I heard of anything like this happening. I mean, WTF!?!
Maybe I live on a different planet.
The worst part is that I HAVE to go back because of all the good comments about the dang burger on TD.
Believe me when I say that I will be getting one to go.
Thank you for listening to my rant - I feel bad for trashing a place, and I'm sure the food/service is usually great, but I had to see if I am crazy for getting so angered by this.
As we were being seated by a server, we passed a server typing on a computer. He said - and I quote -
"Aw, don't give them to me, I don't want them. What, you don't want tables so you put them in my section?" and then called her a name.
He then walked over to a third server rolling silverware and recanted the story. Still within eyesight, and earshot. We're talking 5 feet here. He then disappeared around the corner.
Feeling quite embarrassed for inconveniencing this poor waiter so much, we decided to leave.
I asked for a manager on the way out, and told her my story. She replied with a half hearted "Oh I'm so sorry."
We left and went to Tremonte's right down the road and got a pretty good dang burger, so I guess everything turned out alright. I just can't believe that kids these days have such crappy work ethic and lack of customer service skills.
The place probably had 6 cars in the parking lot, you would think that a person who makes their money from tips would be happier to have customers. I would probably punch one of my employees if I heard of anything like this happening. I mean, WTF!?!
Maybe I live on a different planet.
The worst part is that I HAVE to go back because of all the good comments about the dang burger on TD.
Believe me when I say that I will be getting one to go.
Thank you for listening to my rant - I feel bad for trashing a place, and I'm sure the food/service is usually great, but I had to see if I am crazy for getting so angered by this.
10
Posted on 6/12/09 at 5:38 pm to Team Tiger Awesome
Wow sorry, there is no excuse for that...I always set at the bar...as a matter of fact I have always found the best service at the bar...but I digress....they are usually falling all over themselves to welcome you, seat you and even say goodbye.
Posted on 6/12/09 at 5:40 pm to Team Tiger Awesome
cant bang a restrnt for an employee.
i ate the cajun shrimp burger yesterday for the 1st time.....(the award winner)
it was huge, full of cheese, and had great flavor. i do like the burger....not a big fan of the restrnt itself for several reasons...but that burger is good.
i suggest not getting it to go...you will have a huge soggy pile when you get it to where you are gonna eat it......go one day with a buddy and have a beer and eat it.....
if you get it to go, i predict you will have to eat it with a fork and knife
i ate the cajun shrimp burger yesterday for the 1st time.....(the award winner)
it was huge, full of cheese, and had great flavor. i do like the burger....not a big fan of the restrnt itself for several reasons...but that burger is good.
i suggest not getting it to go...you will have a huge soggy pile when you get it to where you are gonna eat it......go one day with a buddy and have a beer and eat it.....
if you get it to go, i predict you will have to eat it with a fork and knife
Posted on 6/12/09 at 5:42 pm to Team Tiger Awesome
That sucks man......I have been there before (like 1 year ago) and the place was great. I think that management should have done a little more that "I'm so sorry"
Posted on 6/12/09 at 6:31 pm to Team Tiger Awesome
well, it's a local, family type restaurant..im sure there are less "rules" than some other places... this experience was definitely an exception....trust me, I'm a regular
Posted on 6/12/09 at 8:27 pm to Team Tiger Awesome
ask for mike(owner) tell him what happened.
He'll take care of it.
His wife works there as well as his (i believe) sis in law ... He didnt know it, or that would not have happened.
He'll take care of it.
His wife works there as well as his (i believe) sis in law ... He didnt know it, or that would not have happened.
Posted on 6/13/09 at 9:53 am to Team Tiger Awesome
quote:
I asked for a manager on the way out, and told her my story. She replied with a half hearted "Oh I'm so sorry."
Damn, that's pretty bad.
The inside of Mason's reminds me of a funeral home, even the freaking bar area...I've eaten their several times and just like the South of Philly, I just don't think the food is near as special as folks make it out to be.
My coolest memory of Mason's was when I stopped in there on Halloween day to get a burger & beer, and the 900 year old barmaid was decked out as a french maid.
Posted on 6/13/09 at 3:15 pm to Team Tiger Awesome
I've been to Mason's one time.
Easily the best burger I've ever had in Baton Rouge. Service was decent as well, but I went when it was fairly slow.
Easily the best burger I've ever had in Baton Rouge. Service was decent as well, but I went when it was fairly slow.
Posted on 6/13/09 at 3:46 pm to Team Tiger Awesome
My co-worker was there with a customer yesterday at the time you went
He called to tell me how good the burger was.
I'll ask him about the service monday....
He called to tell me how good the burger was.
I'll ask him about the service monday....
Posted on 6/15/09 at 3:19 pm to Team Tiger Awesome
Just talked to my co-worker who was there Friday, and he said their server was named Ben.
He said they sat and ate then had a 'few' drinks for a bit longer.
Everything seemed to be fine.
He also said it was a "great burger"
He said they sat and ate then had a 'few' drinks for a bit longer.
Everything seemed to be fine.
He also said it was a "great burger"
Posted on 6/16/09 at 2:55 pm to Team Tiger Awesome
I wanted to introduce myself, I am a waitress at Mason's (not the person you mentioned, though). I would like to invite you to come back in and try that Cajun Burger--it is absolutely fabulous. Also, please feel free to ask for me (my name is Kristin), I'd be happy to serve you and your family.
The manager would also like to get in contact with you about what happened. Please feel free to email her (Shirlee Alfandre) at info@masonsgrill.com. Neither of us are very familiar with this website and we were unable to find your email address/contact information.
We are very sorry about what happened the last time you came in, please do not think that this a normal occurrence. Normally, we are known for not only our great food, but also our exceptional service.
I recommend coming in on Sunday for brunch. We are open from 9 a.m. - 3 p.m. and serve both breakfast and lunch all day. Our full menu is on our website: www.masonsgrill.com. Be sure to mention who you are or ask for the manager when you return. Once again, I apologize that this experience occurred.
The manager would also like to get in contact with you about what happened. Please feel free to email her (Shirlee Alfandre) at info@masonsgrill.com. Neither of us are very familiar with this website and we were unable to find your email address/contact information.
We are very sorry about what happened the last time you came in, please do not think that this a normal occurrence. Normally, we are known for not only our great food, but also our exceptional service.
I recommend coming in on Sunday for brunch. We are open from 9 a.m. - 3 p.m. and serve both breakfast and lunch all day. Our full menu is on our website: www.masonsgrill.com. Be sure to mention who you are or ask for the manager when you return. Once again, I apologize that this experience occurred.
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