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New car totaled - value for insurance.

Posted on 9/19/23 at 5:42 pm
Posted by Tigris
Mexican Home
Member since Jul 2005
12378 posts
Posted on 9/19/23 at 5:42 pm
Less than a month after buying a new Subaru Outback (LINK ) it was totaled by some careless youngster that T-boned me. I had it for 30 days and put just over 500 miles on it. The insurance company has an initial appraisal of $36,600 vs. the $38,800 I paid. Of course I think they should match the sales price since they keep throwing out the phrase "make you whole". Good luck finding a used Subaru that is less than a month old and in perfect condition. Do I have any recourse in this? What is the best strategy for negotiating with the insurance co.?
Posted by tigerbacon
Arkansas
Member since Aug 2010
3707 posts
Posted on 9/19/23 at 5:57 pm to
Gap insurance. Be glad they are offering that much
Posted by slackster
Houston
Member since Mar 2009
85152 posts
Posted on 9/19/23 at 5:59 pm to
That actually seems pretty fair to me. Driving it off the lot and only losing 6% is solid.
Posted by WhiskeyThrottle
Weatherford Tx
Member since Nov 2017
5358 posts
Posted on 9/19/23 at 6:07 pm to
That's a bit crappy, but GAP insurance is your only redemption here.

The alternative is to set up a chiropractor's appointment and develop some back pains. You'll likely come out ahead on that deal. Unless the driver was uninsured. Then it's your insurance and your premium you would be dealing with.
Posted by soccerfüt
Location: A Series of Tubes
Member since May 2013
65947 posts
Posted on 9/19/23 at 10:47 pm to
quote:

I had it for 30 days and put just over 500 miles on it.
This makes it a Used Car.

Unless you have GAP coverage, your carrier’s only responsibility is to make you whole on your used car.

You are playing on the carrier’s home field (they value hundreds of vehicles per business day and you value one per every couple of years or so).

The vehicle was diminished in value by some amount by your use, they say $2,200.

If it’s half of that amount, you are arguing with an Insurance Company over ~$1,000.

Good luck with that.

Move on with your life and be happy no one was killed in the accident.
Posted by Pelican fan99
Lafayette, Louisiana
Member since Jun 2013
34867 posts
Posted on 9/19/23 at 11:17 pm to
Lol dude they aren’t giving you sale price. What they offered Is very reasonable
Posted by Tigris
Mexican Home
Member since Jul 2005
12378 posts
Posted on 9/20/23 at 4:07 am to
I appreciate the replies.

Gap doesn't really apply since it's not financed.

Probably I should just be happy that they didn't decide to repair it. I'd much rather eat the $2,200 than go the repair route. But finding a replacement in kind at that price is like finding a unicorn, and inventory for new is pretty limited. So their frequent promises about "making whole" don't match up. Par for the course, probably.
Posted by UltimaParadox
Huntsville
Member since Nov 2008
40890 posts
Posted on 9/20/23 at 7:55 am to
Some insurance companies offer something called new car replacement coverage. But like most insurance add ons it never really makes sense to have it
Posted by Twenty 49
Shreveport
Member since Jun 2014
18827 posts
Posted on 9/20/23 at 8:24 am to
I have mentioned a fear of this scenario when the dealer pushes an extended warranty. You pay $$$ up front for it, it does not kick in until after the manufacturer warranty term, then you don't even have the car that long before it is totaled.

Dealers have said that the premium would be refunded on some pro rata basis, but I'd be curious if anyone has real life experience trying to get such a refund. I'm guessing they don't let go of the money too easily.
Posted by Don Quixote
Member since May 2023
1689 posts
Posted on 9/20/23 at 9:34 am to
never EVER accept the insurance company's opening offer as they'll always try to lowball you - BT/DT
Posted by Black n Gold
Member since Feb 2009
15412 posts
Posted on 9/20/23 at 10:45 am to
Scenarios like this is why I preach to my teenage driver the importance of defensive driving. Even when you're not 'at-fault' you come out behind.
Posted by ks_nola
Bozeman
Member since Sep 2015
503 posts
Posted on 9/20/23 at 10:55 am to
does the $38k you paid include Ttl? if so the $36k offered is pretty reasonable, if it doesn't include TTL your out another $3-4k when you buy again.
Posted by Spasweezy
Unfortunately, Louisiana
Member since Jan 2014
6623 posts
Posted on 9/20/23 at 5:10 pm to
Get a different car. People won’t confuse you for a Pacific Northwest lesbian. They’re doing you a favor.
Posted by glorymanutdtiger
Baton Rouge
Member since Jun 2012
3843 posts
Posted on 9/20/23 at 6:21 pm to
That sounds like a reasonable offer.
Posted by j1897
Member since Nov 2011
3579 posts
Posted on 9/21/23 at 9:58 am to
I can't believe they are giving you 36. It's a 32,000 car.


Posted by AllsGroovn
Metairie, LA
Member since Jun 2005
1947 posts
Posted on 9/21/23 at 12:38 pm to
Quite a few years back, I worked as a claims adjuster for a major insurance company, specifically in totaled vehicle valuations. Ask for a Market Survey. The "Blue Book Value" isn't accurate on a month old car. Ask their adjuster or do it yourself, find 3 or 4 like kind and quality vehicles. Average the prices and that's what they owe you.

A few times, with newer cars, I'd call the dealership and ask for the exact same car, get the price and depreciate it for the miles put on it.

Hope this helps.
Posted by achenator
Member since Oct 2014
2959 posts
Posted on 9/21/23 at 1:52 pm to
I can tell none of you have dealt with this recently. Well unfortunately I have 2 young drivers and have had to deal with this twice in the last year. They should absolutely give him what it costs to replace the exact car. Many dealers still have market adjustments (over sticker) and want over sticker for slightly used cars. OP go to the big sites like carmax, vroom, caravan etc and use those for your comps to show the insurance company. They are generally gobbling up the nice used cars and their high "no haggle" prices are good comps. They should be paying you for what it realistically costs to replace the exact car.
Posted by geauxpurple
New Orleans
Member since Jul 2014
12550 posts
Posted on 5/13/24 at 10:25 pm to
If that is all they depreciated it, you should feel lucky.
You are going to get screwed on the property damage. Make up for it on the injury claim.
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