re: Appliance store vs HD or Lowe's

Bought a Speed Queen and I did it the year they changed them. Complete POS. It would not clean the clothes. There were videos on the web about it and that year Consumer Reports ranked them last.

I understand most dealers do not sell that new version any more. What was most revealing to me was SQ absolutely refused to do anything about it. I offered the washer back to the independent dealer I bought it from for 50% credit not a month after I bought it. He wouldn't take it. SQ corporate would not do anything.

I assume they have corrected the issues but their unwillingness to stand behind the machine speaks to their attitude towards customers.

A year latter I offered to give it back to the dealer if he would come get it and he would not saying he didn't want any of that model either. I paid THD $25 to haul it off and bought a $500 whirlpool and paid for a 5 year warranty. Thus far no problems.

Screw Speed Queen.