Big box stores are great for going to grab something you know will be in stock, but the deliveries and online ordering can be sketchy. Just too much volume and places to mess things up.

I came out on the good side of a big store's mistake once though. It was about 15 years ago when we moved into our current house, and we went to a big furniture place and ordered some couches and tables. I think it was one couch for downstairs and a set of end tables and a coffee table, and either a couch or loveseat for upstairs. We were young and broke but needed something for the den and baby nursery, so we went and got something we could afford. I remember the delivery drivers couldn't get the couch up my staircase. We took rails off, took feet off the couch, tried it all, but they couldn't get it to make the turn on the stairs. So we returned the stuff we bought for upstairs and eventually went with a set of chairs instead.

We had bought it on the store's financing, something like 12 months same as cash, filled out a credit app and set a delivery date. After we realized it wasn't going to fit, I called and they processed the return for me over the phone. The drivers had taken those pieces back with them and I had called to ask about returns before they drove away. Couple of weeks go by and I get a billing statement, and it shows the initial purchase, then the return, and a zero balance. They had returned the entire order instead of just what I couldn't use. I do the right thing and call them, tell them I only returned certain pieces, not the entire order. She asks which items I kept and which ones were returned, they tell me they have corrected it, and I will get a new bill sent out. Happens again, I get the same bill showing nothing owed. Call them again, go through the whole bit again, and another bill for nothing comes. This happened like 5 times. I finally gave up and enjoyed the free couch and tables.