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Xfinity Internet
Posted on 10/29/14 at 10:04 am
Posted on 10/29/14 at 10:04 am
Have had internet with them for well over a year and was paying $38 for 25 mbps. Well the promotional offer has expired and it dropped me to 6 mbps for $58.
Just got off the phone with a guy who was a complete arse about only being able to go down to $50 for 25mbps. I asked him why they had better deals for new customers than for loyal customers. He basically said i have the option to walk.
Is that the best deal i will find or should i try again later and hopefully get someone else?
Just got off the phone with a guy who was a complete arse about only being able to go down to $50 for 25mbps. I asked him why they had better deals for new customers than for loyal customers. He basically said i have the option to walk.
Is that the best deal i will find or should i try again later and hopefully get someone else?
3
Posted on 10/29/14 at 10:42 am to LSU_CRAIGERS
quote:
He basically said i have the option to walk.
Posted on 10/29/14 at 12:00 pm to LSU_CRAIGERS
Ask for retention then complain. They usually keep customers happy.
Posted on 10/29/14 at 12:56 pm to kjayb51
quote:
They usually keep customers happy.
I can tell you first hand that when it comes to internet, keeping you happy is something they do not give two fricks about. I doubt they give one frick, because:
quote:
It's a little different with cable, because satellite is a legit competitor, but in many markets, nothing compares to cable internet still, and Comcast or Cox (depending on where you are) owns that.
This post was edited on 10/29/14 at 12:58 pm
Posted on 10/29/14 at 2:47 pm to TigerFanatic99
If you threaten to walk and tell them exactly where you're going, they'll cut you a deal, even if the alternative you throw out is satellite or crappy WiMAX.
Posted on 10/31/14 at 4:21 am to LSU_CRAIGERS
quote:
Have had internet with them for well over a year and was paying $38 for 25 mbps.
what a rip off
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