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Wireless router/ cable modem issues
Posted on 3/11/19 at 9:25 pm
Posted on 3/11/19 at 9:25 pm
Hi all,
I recently have had to restart my modem and router atleast once a day from dropping internet issues. I have Xfinity for internet and through their app, it always says everything is good on the modem side. is there a way to know if my issues are coming from the modem or the router specifically?
Modem is motorola surfboard 6141 and router is netgear N 300
Thanks for any advice and please let me know if i can give more info.
I recently have had to restart my modem and router atleast once a day from dropping internet issues. I have Xfinity for internet and through their app, it always says everything is good on the modem side. is there a way to know if my issues are coming from the modem or the router specifically?
Modem is motorola surfboard 6141 and router is netgear N 300
Thanks for any advice and please let me know if i can give more info.
2
Posted on 3/11/19 at 9:53 pm to LSU_CRAIGERS
How old is the router? In my experience its almost always the router, they seem to go out much more frequently.
Posted on 3/11/19 at 10:09 pm to TheriotAF
maybe 2-3 years old? whats the typical lifespan of one?
Posted on 3/12/19 at 1:57 am to TheriotAF
Had this issue. Update your firmware. Solved my problem.
Posted on 3/12/19 at 9:59 am to scottfruget
quote:
Update your firmware
This is often the fix
Posted on 3/12/19 at 1:19 pm to LSU_CRAIGERS
Surfboard sb6141 troubleshoot
Power Reset. Unplug the cable modem from the AC wall outlet and wait one minute. Plug the cable modem into the wall outlet. Wait until the Power, Receive, Send, and Online LEDs are solid.
Power Reset. Unplug the cable modem from the AC wall outlet and wait one minute. Plug the cable modem into the wall outlet. Wait until the Power, Receive, Send, and Online LEDs are solid.
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