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Software support centers will apparently hire any retard
Posted on 6/8/15 at 11:07 am
Posted on 6/8/15 at 11:07 am
2 different calls so far this morning from different customers.
1.) Customer's bank site not functioning properly. She calls bank tech support. The person has her check her local IP address, then has her check whatismyip.com and deems there must be a problem because those 2 numbers don't match. This person needs to be fired immediately.
2.) Customer's software won't launch on one out of the ten computers at the office. Software support remotely connects and checks things out. They then proceed to tell the customer that their server is not connected to the network, and on top of that, Adobe Reader had updated to the latest version "DC" and the icon looked different, so his theory there is that they were hacked.
1.) Customer's bank site not functioning properly. She calls bank tech support. The person has her check her local IP address, then has her check whatismyip.com and deems there must be a problem because those 2 numbers don't match. This person needs to be fired immediately.
2.) Customer's software won't launch on one out of the ten computers at the office. Software support remotely connects and checks things out. They then proceed to tell the customer that their server is not connected to the network, and on top of that, Adobe Reader had updated to the latest version "DC" and the icon looked different, so his theory there is that they were hacked.
3
Posted on 6/8/15 at 11:12 am to Casty McBoozer
Yea you can get stories like that from pretty much any support dept.
With the level of pay for call takers (which is essentially what you are dealing with) you won't get much useful tangible knowledge.
With the level of pay for call takers (which is essentially what you are dealing with) you won't get much useful tangible knowledge.
Posted on 6/8/15 at 1:16 pm to Casty McBoozer
quote:
1.) Customer's bank site not functioning properly. She calls bank tech support. The person has her check her local IP address, then has her check whatismyip.com and deems there must be a problem because those 2 numbers don't match. This person needs to be fired immediately.
2.) Customer's software won't launch on one out of the ten computers at the office. Software support remotely connects and checks things out. They then proceed to tell the customer that their server is not connected to the network, and on top of that, Adobe Reader had updated to the latest version "DC" and the icon looked different, so his theory there is that they were hacked.
Posted on 6/8/15 at 7:54 pm to Casty McBoozer
Companies won't pay enough
Companies complain about lack of skilled applicants
Companies complain about lack of skilled applicants
Posted on 6/8/15 at 8:03 pm to TigerRagAndrew
quote:
Companies won't pay enough
Companies complain about lack of skilled applicants
Add to that most companies expect their employees to handle such a large amount of volume in such a short amount of time that they don't have the time to actually fix problems.
Posted on 6/9/15 at 6:42 am to TigerRagAndrew
quote:
Companies won't pay enough Companies complain about lack of skilled applicants
Many of those jobs are being outsourced to overseas call centers and employees basically read from a script.
Here they make about $10.00 a day and they don't know their butt from a whole in the wall when it comes to computers.
Posted on 6/9/15 at 8:42 am to Filtiger
Not true!
A very helpful man from India has called me several times to inform me I was having problems with my computer and I needed to give him remote access to solve the problem.
What a good Samaritan. I didn't even realize I was having trouble with my computer.
A very helpful man from India has called me several times to inform me I was having problems with my computer and I needed to give him remote access to solve the problem.
What a good Samaritan. I didn't even realize I was having trouble with my computer.
Posted on 6/9/15 at 9:06 am to TigerRagAndrew
quote:
Companies won't pay enough
Companies complain about lack of skilled applicants
Ding. Ding.
Then they either outsource the job off shore or bring in Visa'ed workers and have them "trained" by the current staff shortly before laying them off.
Its an absolute despicable practice.
Posted on 6/9/15 at 9:51 am to Filtiger
quote:
Many of those jobs are being outsourced to overseas call centers and employees basically read from a script.
Our company outsourced for a few years..Then, a few years back we decided it was cheaper to build our own center in the Philippines, hire /train our own staff, and then hire them out when they are not on our calls...
Our IS department pays for itself worldwide, so we have no issues when it comes to paying someone what they "could" be worth
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