Just bought an Archer C5 and went through the installation process last night. When I attempted to configure the router on my MacBook air it auto detected that I was using a static IP address, even though under networking it says dynamic.

Long story short, none of my devices (MacBook, iPhone, xbox, firestick) can access the internet. They all connect to the wireless but no internet connection.

Should I call my ISP (Cox) or is there an easier fix. Thanks.

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Posted by BabySam

Member since Oct 2010

1505 posts

Posted on 5/18/16 at 1:09 pm to Dav

did you reset modem and then router?

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Posted by Dav

Dhan

Member since Feb 2010

8073 posts

Posted on 5/18/16 at 1:11 pm to BabySam

I did. No help.

I'm thinking this is a configuration issue. They were asking for my IP, WAN, DHCP, etc. stuff I'm not to familiar with.

Thought I would just plug it in (the router) and it would work.

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Posted by BabySam

Member since Oct 2010

1505 posts

Posted on 5/18/16 at 1:59 pm to Dav

Router should have info in box that tells you default IP it will have, as well as admin password for configuring it. You will need to plug your laptop into the router to configure it. Once attached to router you may have to reboot laptop to pull IP from router (or ipconfig /release, then /renew)...doesn't seem like it should be overly complicated.

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Posted by Dav

Dhan

Member since Feb 2010

8073 posts

Posted on 5/18/16 at 3:21 pm to BabySam

Well my air doesn't have an Ethernet portal. Will need to borrow a laptop that does.

I got into the router to configure through the wifi but like I said got confused when asked about the IP, WAN, etc.

I'll look at the instructions more closely tonight and give it another go.

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Posted by tigeroarz1

Winston-Salem, NC

Member since Oct 2013

3375 posts

Posted on 5/18/16 at 7:31 pm to Dav

This has happened to me before and I just went into the router settings and changed what channel the wifi was broadcasting on and restarted the router. If it's on CH 6 put it on CH 11 or vice versa.

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Posted by Dav

Dhan

Member since Feb 2010

8073 posts

Posted on 5/18/16 at 8:32 pm to tigeroarz1

Called cox and they did a hard reset on my modem. Worked! Basically the IP address wasn't going through to the router, hence why it thought I was using a static ip. Once cox did the hard reset it pushed the IP address though and we're all good.

Blasting 100+ Mbps on this thing, destroys my old router.

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