How to get your Comcast working...

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Woman gets results from Comcast only after telling CEO’s mom her son’s company is terrible
BUSINESS Why Is Comcast So Bad


Tattling on someone to their mother isn’t typically the way adults go about getting results… but then again, Comcast isn’t your typical company and special measures are usually required to get things done.

DON’T MISS: Comcast’s infamously bad customer service isn’t incompetence – it’s a choice

Philadelphia Daily News columnist Ronnie Polaneczky regularly gets emails from exasperated readers who are completely fed up with Comcast’s Kafkaesque customer service, which is quite a common occurrence for those of us who regularly write about the company. However unlike most of us, Polaneczky happens to know how to get in touch with Suzanne Roberts, the mother of Comcast CEO Brian Roberts.

When Polaneczky recently contacted Mrs. Roberts about problems one of her readers was having with Comcast, she found that she immediately got results.

“Center City couple Diana and Jason Airoldi finally got their Comcast cable and internet hookup after six full weeks of broken appointments by the cable giant,” she explains. “Why? Because I took pity on the couple and called to the ultimate authority at Comcast Corp. — Suzanne Roberts, the 92-year-old mother of the company’s CEO. In less than a day, Comcast trucks were at the Airoldi home, and the problem was solved.”

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