Home phone not sending/receiving all calls...potential fixes

I had never had a single problem with a land line until a few months ago when we stopped receiving calls.

It took forever to get in touch with AT&T for service. First dude fixed it by doing something with the box outside and messing with the nearest "switch" a few blocks away.

Then it died a few days later, and he would never get back by to look at it despite saying he would. (I had his cell number)

I finally scheduled another guy through AT&T, and he replaced the outdoor box and got it going. This all took about a damned month, and of course I paid for "service" during that time.

I was really tempted to drop the land line like most others have done. I think they are trying to run off that business.

If she has Uverse internet tell her to unplug her modem for 5-10 minutes and plug it back in.