Help with new wifi and security cameras...

Sounds like you have wifi cameras and your new router has a different wifi name/password. The easiest solution is to change your new router wifi name and password to exactly the same as your old one. The cameras remember these old details and should get right back online. The less easy solution is to reset each camera individually and reconfigure them for the new wifi.

I had something similar happen - I used the same name and password on the new router, but the app would not recognize it. I had to reset the cameras (just like installing them when new) to get them to work on the app. Worst case for you might be to remove and reinstall the app.

Not sure. I'm sort of ignorant when it comes to my security camera system. I just know that I can still see my camera footage from my monitor which is located by my camera DVR system, but not on the app on my phone any longer. The cameras are hard wired - not wireless.

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Actually, they're hard wired cameras. Just the app on my phone won't work. I can still see footage from my monitor - which is hooked up to the camera DVR.

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In that case, it sounds likely that your NVR picked up a different IP address on your new router and your phone app was configured for the old address. And in the case of a DDNS configuration (which allows you to access your cameras away from home) you will need to reconfigure the ddns on your new router as well as port forwarding to your NVR.

Did you or someone else configure your cameras originally? Most new-ish systems use a P2P "cloud" service which avoids this type of issue.

I had the exact same problem and spent over a week of time, frustrated and trying everything possible. Finally, by deleting my account completely from the app, then setting up a new account, just like my first time getting the system, and also wiping all information from my security system DVR, it works.

I think what happens is that the old user names, passwords, settings and many other things are somehow being applied, even though you think you are overriding them.

So the way IP's work is your home internet connection has a public address which your router acquires from your ISP, and then everything inside your home on your network has a private address which your router hands out. Most routers are configured for DHCP, which means it will hand out private addresses to devices kinda-sorta at random, though most routers remember your devices and try to give them the same private IP address on your network. So if your camera app has an IP address typed in for your "home" setup, this is why it keeps working when at home even if your recorder reboots - it will almost always have the same private IP.

Your public IP might change every few days. You have no control over this, your ISP just hands them out as it sees fit. For this reason, if we have a reason to connect to our home while away, we usually use a DDNS service. Most routers have a few options here, and what ends up happening is instead of trying to keep updating your home's public IP address in your camera app, you just put your DDNS name (like maybe myhome.dyndns.org) and your router will update that listing whenever it detects your public IP has changed. Further, in order to connect to a specific device on your home network, you need to configure port forwarding on your router so that it knows what you want to connect to. For example, you might configure port 8888 on your public IP to connect to port 80 on device 192.168.1.100 on your private network.

That's a lot of shite to configure and keep working to set up a camera app.

So to make this whole thing a lot simpler (and more secure!), most manufacturers do what's called P2P or cloud connections now. Usually you will just use the app to scan a QR code that your NVR gives you and you're done. This is obviously a lot easier, but it's also more secure because you don't have to poke any holes in your router's firewall (that's what port forwarding does, and it's generally a bad idea).


So first things first, do you know anything about how your system is set up? Usually with the P2P setup it's just one "device" in the app and it figures out whether you're home or away on its own, so since you have two devices configured I'm assuming you have the whole DDNS and port forwarding method going. Can you confirm? Also do you know how to check whether these settings are correct?

I have an LTS DVR, and there is a QR sticker on it. I tried starting from scratch last night with the LTS app, and scanned the code and it said it could not connect my device to the home network. Which is funny because it is wired to my router through a switch. And last night my original setup was working on my "remote" device.



I don't know where the IP address came from for my Remote setting, the installer set it up a few years ago when we installed the system. I have tried to contact them in the past but get nowhere. I have been dealing with this issue for a couple of years, and it is really annoying. I am about to go on a trip for over a week and would like to be able to keep an eye on things at home.

Awesome, thanks for the info. I will give this a shot tonight.

A little more info- I have the AT&T BGW210 modem/router.

I put the router into passthrough mode in order to let the Google Wifi take over. Does this change anything in your instructions?