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Started By
Message
Cox Internet
Posted on 6/10/16 at 8:44 am
Posted on 6/10/16 at 8:44 am
My freaking Cox internet STINKS! Unreliable signal. Only works well about 25% of the time. I'm open to suggestions.
4
Posted on 6/10/16 at 8:51 am to Rekamyah
Hardwire directly to your modem and check it out. Sounds like a router problem to me
Posted on 6/10/16 at 9:10 am to Rekamyah
I had COX at my old house
I was always without internet. It was terrible.
I've since moved and have at&t internet and it's working well so far
I was always without internet. It was terrible.
I've since moved and have at&t internet and it's working well so far
Posted on 6/10/16 at 9:16 am to Hammertime
I've changed modems and routers multiple times to rule out those problems with no improvement. Most of the time the modem has trouble even getting a good, stable strong signal.
Posted on 6/10/16 at 9:25 am to Rekamyah
What did Cox say when they came out?
Posted on 6/10/16 at 9:25 am to Rekamyah
What do the tech guys say the problem is?
Posted on 6/10/16 at 11:15 am to Hammertime
quote:
What do the tech guys say the problem is?
This.
I see a lot of cox hate but in my area I haven't had issues with them like that yet. My speed is great off peak times and it blows during peak times...so I called them. First they came out and tested and the RX was failing so put an amplifier on the line and that fixed that. Still sucked during peak times and they tested more and verified the node is overloaded and will fix that in the coming weeks. So far so good. And when I say sucks I mean from 200 to 9
Posted on 6/10/16 at 12:26 pm to Rekamyah
My Cox internet is great.
You should just get a better router? Make sure everything is good with the technical support and your house first?
Talk to them about it, they can help you out I'm sure.
You should just get a better router? Make sure everything is good with the technical support and your house first?
Talk to them about it, they can help you out I'm sure.
Posted on 6/10/16 at 12:27 pm to Rekamyah
Has someone come out to your house to check your outside lines?
I use to have slow internet and not getting my speeds.. then they came out and put in new wires outside.. and it's been great ever since.
Get them to fix it.. if you aren't getting the speeds you paid for then get it fixed, then you can get a credit back.
I got credit back for a couple months when I wasn't getting my speeds until they fixed it.
I use to have slow internet and not getting my speeds.. then they came out and put in new wires outside.. and it's been great ever since.
Get them to fix it.. if you aren't getting the speeds you paid for then get it fixed, then you can get a credit back.
I got credit back for a couple months when I wasn't getting my speeds until they fixed it.
Posted on 6/10/16 at 1:22 pm to beauchristopher
I don't know why these guys give up on a service without a tech coming out.
Posted on 6/10/16 at 1:34 pm to Rekamyah
Over saturated node
Posted on 6/10/16 at 1:58 pm to LSUsmartass
My problem...guy showed me it was at like 88% with just under 800 modems on it.
OP plug directly into the modem and check...then directly into the router and check. Use the cox website speed test so the person on the phone can see the results too. Its the same as speedtest.net.
OP plug directly into the modem and check...then directly into the router and check. Use the cox website speed test so the person on the phone can see the results too. Its the same as speedtest.net.
Posted on 6/10/16 at 3:03 pm to Rekamyah
I had connectivity issues when I first bought my house a year ago. Cox came out multiple times trying different things with no success (the biggest issue was it always seemed to work when they came). Finally I convinced them to change their little box on the utility line outside and re-wire that to my house ... VOILA! No more issues.
Posted on 6/10/16 at 5:15 pm to Downtown Devin Brown
They put some kind of monitor on a few houses on my block about 6 months back because of a few complaints. My area is business/residential, and they ended up switching the businesses to another node or something. In my experience, the guys who come out in the bucket trucks are very knowledgeable. The subs they send out sometimes usually aren't the brightest bulbs though
Posted on 6/11/16 at 9:35 am to Hammertime
Always a crapshoot with the tecks. The last one that was out seemed to know what was up. He had seen this issue before and knew what to look for...didn't even have to come in the house. He said they been switching out to 24x4 feeds from the 12x4 on those nodes and it's been correcting the issue. Time will tell.
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