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Started By
Message
Cox Data plan, data meter
Posted on 8/3/17 at 8:45 am
Posted on 8/3/17 at 8:45 am
I am getting an error when I log into my account to monitor how much data I have been using and looked into the error and came across this message from support:
"Hello,
If you do need more data, we are introducing additional data plans soon, including an Unlimited option. New data plans will be available later this year. Options, pricing, and other details will be shared at that time. As a reminder, Cox provides a grace period of two Consecutive billing cycles. If you are ever charged for going over the data cap, and have router logs to submit to us for the month in question. You can dispute the overage and we will look into it at that time. You would just need to contact us thru Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com."
FYI
So, I am already paying like $80 a month for internet and they want to try and gouge more. This is what happens when there is no competition, they can do whatever they want.
"Hello,
If you do need more data, we are introducing additional data plans soon, including an Unlimited option. New data plans will be available later this year. Options, pricing, and other details will be shared at that time. As a reminder, Cox provides a grace period of two Consecutive billing cycles. If you are ever charged for going over the data cap, and have router logs to submit to us for the month in question. You can dispute the overage and we will look into it at that time. You would just need to contact us thru Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com."
FYI
So, I am already paying like $80 a month for internet and they want to try and gouge more. This is what happens when there is no competition, they can do whatever they want.
4
Posted on 8/3/17 at 9:26 am to t00f
quote:
So, I am already paying like $80 a month for internet and they want to try and gouge more. This is what happens when there is no competition, they can do whatever they want.
I have Cable One and pay $100 a month with a 700GB data cap
Posted on 8/3/17 at 9:28 am to t00f
I'm having Cox installed today. What do their plans cap at?
Posted on 8/3/17 at 9:54 am to btr08ex
quote:prayers sent.
I'm having Cox installed today
Posted on 8/3/17 at 9:55 am to btr08ex
quote:Wait, you mean they didn't advertise and/or tell you about the limits of their service? Strange!
I'm having Cox installed today. What do their plans cap at?
It's 1TB, which may sound like a lot right now, but I assure you that it's not. Sure, most people probably won't hit the cap in the next 5 years if they also pay Cox for TV, and that's what they want. The caps are in place to "persuade" people not to stream TV over the internet.
Posted on 8/3/17 at 10:03 am to Korkstand
quote:
The caps are in place to "persuade" people not to stream TV over the internet.
It's not working for me....I have 1 child and we have never been over 800GB in a month. We are conscientious about turning the devices off when we aren't watching. We also don't watch TV in the morning either. So basically we have one TV that might stay on from 3PM - 9PM on a daily basis (probably more on weekends). My wife and I sporadically watch TV...we have found other ways to live other than sitting in the living room flipping channels on the remote without actually watching anything like we used to do when we had cable. Now we have specific things that we want to watch that we do watch. Other than that we are usually outside or doing something like playing board games with our daughter. Cord cutting isn't simply a cost saving tech thing to do....it does require somewhat of a process/lifestyle change. It has been a very healthy decision for us....I can't see us going back to consuming TV media like we used to.
Posted on 8/3/17 at 10:06 am to t00f
quote:
"Hello, If you do need more data, we are introducing additional data plans soon, including an Unlimited option. New data plans will be available later this year. Options, pricing, and other details will be shared at that time. As a reminder, Cox provides a grace period of two Consecutive billing cycles. If you are ever charged for going over the data cap, and have router logs to submit to us for the month in question. You can dispute the overage and we will look into it at that time. You would just need to contact us thru Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com."
I'd bet my next house note that this is going to F up the 1TB limit for all service levels....what a piss off if it does. 1TB is the sweetspot for me as of right now.
Posted on 8/3/17 at 10:11 am to Korkstand
quote:
It's 1TB, which may sound like a lot right now, but I assure you that it's not. Sure, most people probably won't hit the cap in the next 5 years if they also pay Cox for TV, and that's what they want. The caps are in place to "persuade" people not to stream TV over the internet.
Yup.
And in many (most) markets, the ISP/Cable Provider has a monopoly on the service. At the very minimum, I think they should have to do what utility companies do before raising rates/changing service agreements - go before a judge and convince him/her first.
Data caps for cable internet are total BS 99% of the time, and the few times they are warranted it should be a minimum of 1TB.
Posted on 8/3/17 at 10:17 am to LSU316
quote:Like I said, 1TB sounds like a lot right now. But give it a year or two, and you'll be hitting 1TB a couple weeks into the month. If you're hitting 800GB on occasion streaming in 1080p, that's going to jump to about 3-4TB if you start watching stuff in 4k.
It's not working for me....I have 1 child and we have never been over 800GB in a month. We are conscientious about turning the devices off when we aren't watching. We also don't watch TV in the morning either. So basically we have one TV that might stay on from 3PM - 9PM on a daily basis (probably more on weekends)
quote:How old is your kid?
My wife and I sporadically watch TV...we have found other ways to live other than sitting in the living room flipping channels on the remote without actually watching anything like we used to do when we had cable. Now we have specific things that we want to watch that we do watch. Other than that we are usually outside or doing something like playing board games with our daughter. Cord cutting isn't simply a cost saving tech thing to do....it does require somewhat of a process/lifestyle change. It has been a very healthy decision for us....I can't see us going back to consuming TV media like we used to.
Posted on 8/3/17 at 10:20 am to Korkstand
quote:
But give it a year or two, and you'll be hitting 1TB a couple weeks into the month. If you're hitting 800GB on occasion streaming in 1080p, that's going to jump to about 3-4TB if you start watching stuff in 4k.
Assuming 4k will be the only option then you are 100% correct.
quote:
How old is your kid?
4
Posted on 8/3/17 at 10:21 am to jcole4lsu
quote:
Data caps for cable internet are total BS 99% of the time
Correct!!!!
Posted on 8/3/17 at 10:49 am to LSU316
I have cox Internet but no TV.
Have 2 kids who stay on the net a lot. Lots of youtube.
Wife and I have a hulu sub and amazon prime sub and hbo now sub.
However we really only watch two shoes. .GoT and she watches some paranormal twilight supernatural soap opera...
Also do a lot of online gaming..and streaming from twitch and streaming Sonos music..
we have yet to get close to 1tb, however if/.when the 4k movies bc std available .that is when shite is going to get real.
Have 2 kids who stay on the net a lot. Lots of youtube.
Wife and I have a hulu sub and amazon prime sub and hbo now sub.
However we really only watch two shoes. .GoT and she watches some paranormal twilight supernatural soap opera...
Also do a lot of online gaming..and streaming from twitch and streaming Sonos music..
we have yet to get close to 1tb, however if/.when the 4k movies bc std available .that is when shite is going to get real.
Posted on 8/3/17 at 10:50 am to LSU316
I have not gone over 1TB yet but I knew something was up with Cox when my data did not keep going up past 177gb.
I was using Playstation Vue but for the last month 1/2 back on DirectvNow.
I was using Playstation Vue but for the last month 1/2 back on DirectvNow.
Posted on 8/3/17 at 10:59 am to Korkstand
I called Eatel (Who we are switching from) and they are unable to tell me how much data we use because they don't track it. I guess we will see what happens...
Posted on 8/3/17 at 11:01 am to LSU316
quote:It will be a long time, if ever, before 4k is the only option for streaming. Point is your ISP is going to force you into a sacrifice one way or another in order to limit your TV options. They have the power to place artificial limits on their competition, and that's messed up.
Assuming 4k will be the only option then you are 100% correct.
I don't know whether the transition from HD->4k will take more or less time than SD->HD, but an all-4k world will be here relatively soon. And Cox and friends have already prepared by putting caps in place. 1TB is one of the highest caps I've seen, and that'll get you maybe 100 hours of 4k video, or around 3 hours per day. Still seems manageable until you realize that has to be split between all family members and TVs/devices. Then on top of that you have regular internet use, which these days can use a substantial amount of bandwidth. The average webpage is over 2MB. TD is one of the most "lightweight" sites around, and this very page weighs in at 1-3MB, depending on ads. And speaking of ads, many of them just keep sipping bandwidth as long as the page is open. Are you also careful to close your browser when you're finished like you do with your TV? Facebook can easily cost 10megs/minute just scrolling through your feed, or a lot more if you play a few videos. And website sizes are growing fast.
ISPs like to talk about how few of their customers actually hit their caps, and a lot of people think they will never reach them. It won't be long before all of this comes to a head.
Posted on 8/3/17 at 11:12 am to btr08ex
quote:Why are you switching from Eatel? I switched away from Cox and went TO Eatel (it was ClearChoice and Eatel acquired them).
I called Eatel (Who we are switching from)
quote:Eatel should be screaming that from the rooftops.
they are unable to tell me how much data we use because they don't track it.
quote:I'll take a guess... you may be satisfied for a while, but in a year or two you'll have a 4k TV (if you don't already) and a 4k streaming device (if you don't already), and many of the new shows on Netflix & Amazon, and maybe even the streaming TV services like Sling/Vue/DTVNow will start streaming some 4k.
I guess we will see what happens...
And you will like it so, so much. And then you will start hitting your data cap, and Cox will start dinging you for $10 every 50GB you go over. In other words, once you reach your cap, you will be charged about $2 PER HOUR to watch 4k video. They've figured out how to turn every show into PPV.
And then you will wish you had stuck with Eatel.
Posted on 8/3/17 at 11:14 am to Korkstand
Nail on head Kork.
This is the foundation of the buisness model change that all ISPs lobbied FCC and congress over. This will be part of their strategy moving fwd when the new Net Neutral packages come out.
This is the foundation of the buisness model change that all ISPs lobbied FCC and congress over. This will be part of their strategy moving fwd when the new Net Neutral packages come out.
Posted on 8/3/17 at 11:34 am to LSU_postman
Fu*k Cox......
This post was edited on 8/3/17 at 11:35 am
Posted on 8/3/17 at 11:36 am to Korkstand
We've had the Eatel Lightwave bundle for two years. For the first year it was $135, second year $165. We just started our third year and it's $225. Also, we have their dual band router and the 2.4ghz signal has to be switched to another channel about every 4 hours for it to work.
I do have a 4k TV and my contract with Cox will stay at $165 for 2 years with the Silver package. So 2 years if there is a lot of 4k streaming, I'll switch to something else. Also, Cox has 30 day money back guarantee, so I'll monitor it for the first couple of weeks to see how we are doing.
I do have a 4k TV and my contract with Cox will stay at $165 for 2 years with the Silver package. So 2 years if there is a lot of 4k streaming, I'll switch to something else. Also, Cox has 30 day money back guarantee, so I'll monitor it for the first couple of weeks to see how we are doing.
Posted on 8/3/17 at 11:38 am to LSU_postman
quote:
This will be part of their strategy moving fwd when the new Net Neutral packages come out.
Correct me if I'm wrong but net neutrality doesn't address data caps right? That's why I think the consumer loses either way with net neutrality.
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