I don’t visit the tech board often - so I’m not sure if this has been addressed

I cut cord about a year ok - bought A roku express for our HD tv (1080). Picture quality was not good - watching sports was especially painful, as the fast motion looked jumpy and herky/jerky

Did some research and decided to upgrade to roku ultra - the picture is equally jumpy. It seems to be equal for the most part between apps (sling, espn, etc)

I have no idea how to even troubleshoot this. I had my internet speed “tested” - and it was deemed fast enough. Roku and sling customer service are not helpful.

Can anybody help? I can give additional specs if needed.

Thanks in advance,

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Posted by gobuxgo5

Member since Nov 2012

10028 posts

Posted on 9/8/18 at 10:14 am to LSU Piston

I’m not expert but here’s what I did for Roku (I have less issues with Firetv)

- hardwire connection (use Ethernet instead of WiFi)

- watch in 720p instead of 1080p

- only stream game (not other internet usage while watching game).

- make sure you have proper speed (at least 30)

- make sure modem is a 3.0 not 2.0

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Posted by LSU Piston

The 313

Member since Feb 2008

3844 posts

Posted on 9/8/18 at 10:28 am to gobuxgo5

quote:
watch in 720p instead of 1080p

Never tried this.

Thanks for the suggestion.

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Posted by LSUSoulja08

Member since Oct 2007

16969 posts

Posted on 9/8/18 at 12:01 pm to LSU Piston

Not trying to be a dick, but this sounds like user error.

I have a Roku tv hardwired to my router on a 10 year old tv. Sports game stream perfectly in hd, as does everything else. I have a very cheap set up (still in school) and I never have a problem

ETA: not to say you are absolutely the only problem, just sounds like a little more know how would help you. You’ll get that with experience so keep tinkering!

What is your internet speed?

This post was edited on 9/8/18 at 12:03 pm

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Posted by LSU Piston

The 313

Member since Feb 2008

3844 posts

Posted on 9/8/18 at 12:14 pm to LSUSoulja08

Download speed - 49
Upload speed - 12

There is nothing particularly difficult about the set up, though. That’s why I’m having a hard time figuring this out. I’ve gone through every setting in the apps, roku, tv, etc.

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Posted by TigerinATL

Member since Feb 2005

61506 posts

Posted on 9/8/18 at 1:37 pm to LSU Piston

quote:
Download speed - 49
Upload speed - 12

Did you get those speeds from your Roku? If not use something like the speedtest app or fast.com in the web browser on your phone to see what kind of speed you get in the location where your Roku is. For me I could get 60 Mbps upstairs by the router but only 10-12 Mbps downstairs by the TV so I upgraded my router to a mesh network and my streaming over wifi issues went away.

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