What would be the cause of this?

Installed printer software and it crashed...

Installed update to cell phone back up software and it crashed...

WTF?

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Posted by jcole4lsu

The Kwisatz Haderach

Member since Nov 2007

30922 posts

Posted on 1/5/16 at 9:39 am to rondo

quit installing software, duh.

real answer: is this downloaded media or are you using a USB stick or CD?

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Posted by rondo

Worst. Poster. Evar.

Member since Jan 2004

77411 posts

Posted on 1/5/16 at 9:41 am to jcole4lsu

both of these instances it was from USB connection to the hardware

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Posted by CAD703X

Liberty Island

Member since Jul 2008

78086 posts

Posted on 1/5/16 at 9:42 am to rondo

try a different USB port?

go to 'device drivers' and uninstall/reinstall your USB drivers?

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Posted by jcole4lsu

The Kwisatz Haderach

Member since Nov 2007

30922 posts

Posted on 1/5/16 at 9:54 am to rondo

yeah sounds like a usb driver issue. is it a desktop computer? ive had that happen as a result of a faulty rail on the PSU before. thats a real bitch to diagnose.

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Posted by rondo

Worst. Poster. Evar.

Member since Jan 2004

77411 posts

Posted on 1/5/16 at 10:22 am to jcole4lsu

Its a laptop.

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Posted by rondo

Worst. Poster. Evar.

Member since Jan 2004

77411 posts

Posted on 1/5/16 at 10:22 am to CAD703X

quote:
go to 'device drivers' and uninstall/reinstall your USB drivers?

I will try this....thanks

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Posted by ATL-TIGER-732

ATL

Member since Jun 2013

2291 posts

Posted on 1/5/16 at 11:18 am to rondo

Check the install instructions. HP printer software used to require that the printer be unplugged during the initial software install.

The printer was plugged into the USB port at the tail end of the install.

Don't just plug in something new and let Microsoft install a default driver.

Download the manufacturer's latest driver for the specific item (and operating system) you are installing.

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