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re: Apple pre-order fiasco: How can their IT folks be so incompetent?
Posted on 9/12/14 at 1:08 pm to saintforlife1
Posted on 9/12/14 at 1:08 pm to saintforlife1
quote:
Despite some significant hurdles that saw the U.S. Apple Online store remaining down until almost 3 AM Pacific Time and issues with ordering in the Apple Store app, it appears that Apple has set a new record for iPhone orders with last night's iPhone 6 and 6 Plus pre-orders.
An Apple representative who spoke to Re/code mentioned that a new record had been set, but did not comment on the number of devices that were sold.
An Apple representative said that the overnight sales of the new iPhones set a record, though Apple did not say how many have been sold.
"Response to iPhone 6 and iPhone 6 Plus has been incredible with a record number of preorders overnight," Apple told Re/code.
Apple Sets Overnight Pre-Order Sales Record
I still think they should have been better prepared.
0
Posted on 9/12/14 at 1:10 pm to Korkstand
quote:
It's just strange for a company that is so focused on the user experience to repeatedly screw up the user experience.
Exactly. If they're looking just at ROI then they're not exactly practicing what they preach. I got what I wanted but the first two hours were an absolute horror show.
This post was edited on 9/12/14 at 1:16 pm
Posted on 9/12/14 at 1:11 pm to Korkstand
quote:
Amazon figured out how to improve the ROI with AWS.
Amazon calculates how much money they lose per millisecond of site sluggishness, not just downtime. If their site doesn't work people don't buy from them, Apple sells much of its product through retail partners, and those peak day customers are in "Shut up and take my money" mode and committed to the purchase, they aren't buying a non Apple product because they had to wait half a day to order. Apple just doesn't have the same level of motivation as Amazon.
quote:
It's just strange for a company that is so focused on the user experience to repeatedly screw up the user experience.
I said it in the leak threads their cloud strategy seems like a bare minimum approach. Maybe the new partnership with IBM will change their comfort/competence level in this area, because they should be better at it.
Posted on 9/12/14 at 4:27 pm to SG_Geaux
You don't understand virtualization if you think killing a virtual server saves electricity. The host will consume the same wattage no matter what.
Posted on 9/12/14 at 5:13 pm to saintforlife1
I hate Apple, but if you think you can manage their datacenters better, you should go pitch them some ideas. I'm sure they'd love to hire you on.
Posted on 9/12/14 at 6:35 pm to saintforlife1
so you think they should build their infrastructure for a 2 hour, every 2 year event?
Posted on 9/12/14 at 6:49 pm to saintforlife1
The Apple haters are going to make red meat of a release no matter what happens.
Sells out?
"They didn't make enough!"
Doesn't sell out?
"Wow, demand for the iPhone is fading!"
As far as the server issues? Does it not matter that AT&T and Verizon, the largest telecoms in the US and two of the top ten on Earth were crushed as well? How is it an Apple problem when everybody was crushed?
My experience was I had my order was processed less than 10 minutes after the Apple Store came up. Maybe I was lucky, maybe people are just blowing this out of proportion.
Sells out?
"They didn't make enough!"
Doesn't sell out?
"Wow, demand for the iPhone is fading!"
As far as the server issues? Does it not matter that AT&T and Verizon, the largest telecoms in the US and two of the top ten on Earth were crushed as well? How is it an Apple problem when everybody was crushed?
My experience was I had my order was processed less than 10 minutes after the Apple Store came up. Maybe I was lucky, maybe people are just blowing this out of proportion.
Posted on 9/13/14 at 12:01 am to Korkstand
quote:
Amazon figured out how to improve the ROI with AWS.
Amazon built out the infrastructure and have a lot of customers sharing the load/paying for infrastructure. Due to the large amount of tenants in AWS, Amazon doesn't have the sharp peaks that Apple has.
Apple doesn't need to build out infrastructure (capacity) just to meet a spike in traffic that occurs once a year. A fanboy that tries to pre-order his iPhone at 3am is going to buy it anyway.
Don't get me wrong. Apple has a lot of cash on hand. They can afford to do some massive build outs just to be ready for that 2 hour long peak. I'm sure their infrastructure is growing but it will grow based on projected need. They could replicate over to other data centers (like AWS) when the need arises, but they may just prefer to do everything in-house.
Posted on 9/13/14 at 12:04 am to Asgard Device
All true, but look at the coverage. Lots of stories critisizing Apple for having issues. Why no stories about AT&T or Verizon having issues?
It is all ridiculous.
It is click bait.
It is all ridiculous.
It is click bait.
Posted on 9/13/14 at 2:14 am to Asgard Device
quote:What I meant was Amazon had to build their infrastructure to handle their own peak period, and they created the AWS services in order to fill that capacity during non-peak times. That's what I meant by they figured out how to improve the ROI.
Amazon built out the infrastructure and have a lot of customers sharing the load/paying for infrastructure. Due to the large amount of tenants in AWS, Amazon doesn't have the sharp peaks that Apple has.
quote:I don't know how bad the pre-order process was, or how much it is being blown out of proportion. I also don't know exactly how many people tried to pre-order, but I would imagine it was somewhere in the neighborhood of 10 million. How those orders were split between Apple's system and the carriers, I don't have a clue. But I do know that Apple's cloud services have about half a billion users, and they are able to handle the app store, photo streams, iTunes, email, backups, etc. all reasonably well. It's just difficult to imagine that they couldn't provision and balance those resources better to handle big spikes, especially considering the pre-order process doesn't use a particularly large amount of bandwidth or processor power.
Apple doesn't need to build out infrastructure (capacity) just to meet a spike in traffic that occurs once a year.
But, of course, there could have been bottlenecks on the carrier or payment processing ends that they don't have much control over.
This post was edited on 9/13/14 at 2:16 am
Posted on 9/13/14 at 7:06 am to Scoop
quote:
All true, but look at the coverage. Lots of stories critisizing Apple for having issues. Why no stories about AT&T or Verizon having issues?
In my opinion, it's two things. One, Apple was very late opening ordering (which probably made the carrier problems worse) and two, it's Apple. No one expects good service from carriers. Literally everyone expects good treatment from Apple (at least I do anyway).
I don't even think Apple even had to spend money to make yesterday morning go more smoothly. Just tell everyone ahead of time that there will be a reservation system, open on time, and control the flow of visitors to the site.
Apple controls the whole process, looks great doing it and eases the burden on the carriers. Everyone would have been better off.
Posted on 9/13/14 at 1:19 pm to Scoop
Why do people feel the need to pre order a product that will be on every shelf rather quickly?
Is your current phone so bad you need to stay up till 230 am to get a fricking phone that will have a replacement a year from now. Geez, wait an extra week and go buy one at any of a billion outlets.
To each his own, but man is it stupid to waste part if your life on something Luke a new phone
Is your current phone so bad you need to stay up till 230 am to get a fricking phone that will have a replacement a year from now. Geez, wait an extra week and go buy one at any of a billion outlets.
To each his own, but man is it stupid to waste part if your life on something Luke a new phone
Posted on 9/13/14 at 3:59 pm to GeeOH
I can tell you've never tried to by an iPhone within 2 months of launch. When I bought my 5 a month and a half after launch I only had one choice at the Att store . Black 64 GB.
ETA: also, apple had problems with the selling of WWDC tickets through it's site a couple years ago. 5000 tickets to maybe 100,000 developers. That's why they went to a lottery system. If they can't handle that, it's no surprise they can't handle millions of requests
ETA: also, apple had problems with the selling of WWDC tickets through it's site a couple years ago. 5000 tickets to maybe 100,000 developers. That's why they went to a lottery system. If they can't handle that, it's no surprise they can't handle millions of requests
This post was edited on 9/13/14 at 4:02 pm
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