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Started By
Message
How to handle bill from AC service company if nothing was fixed?
Posted on 11/7/14 at 7:27 am
Posted on 11/7/14 at 7:27 am
First of all, I hate service companies because you just can't trust em.
Anyway, my heater wouldn't kick on ok Monday so I had to call them out to look at it. They "fixed" it and gave me a bill of $100. Tried to turn my heater on this morning and it's the same as before.
So when I have to call them again, they'll undoubtedly want to charge me again for whatever even though the first time nothing worked.
Same thing happened with them back in 07 when they came and did some work but it failed a few days later.
What's the proper way of handling this?
Anyway, my heater wouldn't kick on ok Monday so I had to call them out to look at it. They "fixed" it and gave me a bill of $100. Tried to turn my heater on this morning and it's the same as before.
So when I have to call them again, they'll undoubtedly want to charge me again for whatever even though the first time nothing worked.
Same thing happened with them back in 07 when they came and did some work but it failed a few days later.
What's the proper way of handling this?
15
Posted on 11/7/14 at 7:28 am to Coon
Call someone else.
Posted on 11/7/14 at 7:29 am to Coon
Should have made sure it was working before they left.
Posted on 11/7/14 at 7:29 am to Coon
dont they have a limited warranty on their service or something?
Posted on 11/7/14 at 7:30 am to Coon
don't pay it until it's fixed.
gas furnace? they vibrate a lot and the connections get oxidized over summer. open it up and check all the connections. i've done this on two different units the past two winters--problems solved for $0.
gas furnace? they vibrate a lot and the connections get oxidized over summer. open it up and check all the connections. i've done this on two different units the past two winters--problems solved for $0.
Posted on 11/7/14 at 7:30 am to boddagetta
It worked for one day and has been warm since.
Posted on 11/7/14 at 7:31 am to Coon
They have to honor the work and come back out for no charge.
Posted on 11/7/14 at 7:35 am to TigerGman
No they don't
This post was edited on 11/7/14 at 7:36 am
Posted on 11/7/14 at 7:38 am to TigerGman
quote:
They have to honor the work and come back out for no charge.
This. It is called a re-call. Always make sure a service company or plumber details the work they did on their invoice. If they have to come back out and make a repair on the same part, a reputable company will cover it. If it is a different part that breaks, they will charge you to repair that part, but usually will waive the service call fee.
Posted on 11/7/14 at 7:38 am to Coon
Tell them what happened. I'm sure they'll waive the consult fee. Getting all huffed up before something happens.
Posted on 11/7/14 at 7:39 am to chadau79
Well, the repair was to clean rust and dust from the igniter. I don't know if it can be disputed that they cleaned it. But that didn't solve the problem.
Posted on 11/7/14 at 7:43 am to Coon
but it worked for one day?
sounds like a bigger issue than dust on the ignitor
sounds like a bigger issue than dust on the ignitor
Posted on 11/7/14 at 7:46 am to Coon
Sounds like they did what you paid them for, but that the problem may be bigger, and likely more expensive.
Posted on 11/7/14 at 7:47 am to Coon
You gotta pay them to come out, 75 is average mobilization fee
Posted on 11/7/14 at 7:48 am to Coon
They charged you to come out.
They didn't charge you to fix it.
They didn't charge you to fix it.
Posted on 11/7/14 at 7:48 am to ksayetiger
quote:
sounds like a bigger issue than dust on the ignitor
not necessarily bigger. maybe just different (see my previous post). With one of my units, I had to fool with a connector two or three times. eventually cleaned it really well with steel wool and used plier to tighten the connection.
OP: look to see if your furnace has a self-diagnostics system. there should be a little chart defining what the red-light blinks mean (e.g., 3=pressure switch ("PS") stuck on--which means loose connector at PS).
Posted on 11/7/14 at 7:48 am to Coon
Stop using that halfassed company for one.
Posted on 11/7/14 at 7:49 am to djangochained
quote:
You gotta pay them to come out, 75 is average mobilization fee
yeah, but you aren't paying them to come out and not fix anything. why do you care if they "mobilize" if they aren't mobilizing to fix your problem?
Posted on 11/7/14 at 8:01 am to Coon
Call a different company and get it fixed. Have them explain what was wrong. Then call the first company and tell them not to expect payment and explain.
Or fight the battle with company A and have them return and fix the issue.
Or fight the battle with company A and have them return and fix the issue.
Posted on 11/7/14 at 1:47 pm to oilmanNO
quote:
No they don't
The hell they don't.
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