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Flaky Cox BB connection
Posted on 8/18/14 at 12:53 pm
Posted on 8/18/14 at 12:53 pm
For the last several days, my Cox BB connection has been highly erratic. Before I get into it with the geniuses at Cox, I'm wondering if anyone could point a likely cause for the following assemblage of symptoms:
--Most sites time out on the first attempt to load. On second or third try, they will load, but often incompletely (minus graphics and media files). Some "Unable to connect to the internet" error messages mixed in.
Often a site will in fact have loaded but not be displayed. The brower displays a white screen with a "Connecting...." message in the lower left corner. But if you click anywhere, suddenly the site displays. As thought the "finished loading" message was missed.
Other times, the site displays, but the "Loading" animation in the tab continues.
Takes a long time for an audio stream or video to start playing, but once it does, it streams with few problems.
I have occasion to upload large media files, and that's working just fine. Downloading is the problem.
Is this definitely a problem with Cox's network? Could it be my cable modem, perhaps?
Yes, I've rebooted and reset the modem repeatedly, to no effect.
Any knowledge would be much appreciated.
--Most sites time out on the first attempt to load. On second or third try, they will load, but often incompletely (minus graphics and media files). Some "Unable to connect to the internet" error messages mixed in.
Often a site will in fact have loaded but not be displayed. The brower displays a white screen with a "Connecting...." message in the lower left corner. But if you click anywhere, suddenly the site displays. As thought the "finished loading" message was missed.
Other times, the site displays, but the "Loading" animation in the tab continues.
Takes a long time for an audio stream or video to start playing, but once it does, it streams with few problems.
I have occasion to upload large media files, and that's working just fine. Downloading is the problem.
Is this definitely a problem with Cox's network? Could it be my cable modem, perhaps?
Yes, I've rebooted and reset the modem repeatedly, to no effect.
Any knowledge would be much appreciated.
Posted on 8/18/14 at 12:59 pm to 995webmaster
Wireless................................................................................................................?
Posted on 8/18/14 at 1:27 pm to GrammarKnotsi
Is that a question? I mentioned a cable modem. I live in the Quarter in a place where the only feasible wireless would be the in-home variety fed by a cable...
Posted on 8/18/14 at 1:39 pm to 995webmaster
quote:
Is that a question?
Yes, do you use wireless in your home...Are you blaming Cox for your flakey wireless...Do you have these issues when plugged directly into the router...
Posted on 8/18/14 at 1:44 pm to GrammarKnotsi
Nope no wireless, no router. The cable to modem to computer.
Posted on 8/18/14 at 1:47 pm to 995webmaster
I would say modem then, initially...
Have you tried other devices..?
Have you called and complained...?
Get a new modem if you rent
Have you tried other devices..?
Have you called and complained...?
Get a new modem if you rent
Posted on 8/18/14 at 2:06 pm to GrammarKnotsi
Yea I bet they are trying to get us to switch to DOCSIS 3.0 Cable Modem. I'm still using 2.0 and haven't had any issues until recently. I was thinking it might have been my router.
I did see on my bill for the first time something about it mentioning The 3.0.
I did see on my bill for the first time something about it mentioning The 3.0.
This post was edited on 8/18/14 at 2:23 pm
Posted on 8/18/14 at 2:51 pm to GrammarKnotsi
OK, thanks for your help. I'll switch modems.
Posted on 8/18/14 at 7:35 pm to 995webmaster
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