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Started By
Message
Home WiFi Dropping Internet, Router Problem?
Posted on 7/3/14 at 10:40 am
Posted on 7/3/14 at 10:40 am
I'm hoping that someone can help me here at least get an idea of what my next steps should be; I don't mind buying something new but I want to buy the right thing and not end up having to buy unnecessary equipment.
Here the problem that I'm having:
We've had AT&T High Speed DSL for the last 7.5 years and we've had the same modem/router combo that whole time; I think it's a Westell Versalink 327w. Anyway, it's old but it's worked fine for us until just recently.
Last week we bought a Smart TV but we set it up pretty far away from the router so it wouldn't reliably connect to our WiFi. On the advice of some people I spoke to I bought a WiFi repeater (this one: Belkin Dual-Band Wireless Range Extender) and set it up to cover that area.
The repeater puts out a good, reliable signal that the tv has no problem connecting to and, when it's working the TV apps (primarily Netflix) work great. The issue is that we lose our internet, not our WiFi, that signal stays, but we lose internet connectivity very often. I definitely notice it more often when we are streaming Netflix. My phone, laptop, TV everything still sees and can connect to the WiFi, but the WiFi can no longer get on the internet. When this happens I go reset the modem/router by turning it off and then back on and once it starts back up it works fine for a while (until this happens again).
Is this a problem with my old router/modem? Can it not handle this added stress of the repeater and the tv?
Here's what we normally connect to the internet through the WiFi: the repeater and tv I mentioned above, my wife's laptop, my wife's and my smart phones, occasionally my laptop, a desktop computer that is almost never on, and a PS4 that gets used a couple of times a day but very rarely for online gaming.
Can I buy a new router and connect it to that Westell modem/router combo if I turn off the WiFi signal on the Westell? Can I even connect another router to a modem/router combo or will I need to get a stand alone modem if I want to use a new router? Do I need a new modem anyway since what I have is so old or will a new router fix the issue even with the old modem? Any other recommendations?
I've called AT&T customer service but they can't tell me what's going on; they can't see any problems with our equipment or signal from their end. They've tried to sell me a new modem/router but I don't want to buy that unless I know it'll fix the problem (also, I wonder if I might not be able to get something better if I bought something somewhere else).
Thanks in advance for any guidance you guys can give.
Here the problem that I'm having:
We've had AT&T High Speed DSL for the last 7.5 years and we've had the same modem/router combo that whole time; I think it's a Westell Versalink 327w. Anyway, it's old but it's worked fine for us until just recently.
Last week we bought a Smart TV but we set it up pretty far away from the router so it wouldn't reliably connect to our WiFi. On the advice of some people I spoke to I bought a WiFi repeater (this one: Belkin Dual-Band Wireless Range Extender) and set it up to cover that area.
The repeater puts out a good, reliable signal that the tv has no problem connecting to and, when it's working the TV apps (primarily Netflix) work great. The issue is that we lose our internet, not our WiFi, that signal stays, but we lose internet connectivity very often. I definitely notice it more often when we are streaming Netflix. My phone, laptop, TV everything still sees and can connect to the WiFi, but the WiFi can no longer get on the internet. When this happens I go reset the modem/router by turning it off and then back on and once it starts back up it works fine for a while (until this happens again).
Is this a problem with my old router/modem? Can it not handle this added stress of the repeater and the tv?
Here's what we normally connect to the internet through the WiFi: the repeater and tv I mentioned above, my wife's laptop, my wife's and my smart phones, occasionally my laptop, a desktop computer that is almost never on, and a PS4 that gets used a couple of times a day but very rarely for online gaming.
Can I buy a new router and connect it to that Westell modem/router combo if I turn off the WiFi signal on the Westell? Can I even connect another router to a modem/router combo or will I need to get a stand alone modem if I want to use a new router? Do I need a new modem anyway since what I have is so old or will a new router fix the issue even with the old modem? Any other recommendations?
I've called AT&T customer service but they can't tell me what's going on; they can't see any problems with our equipment or signal from their end. They've tried to sell me a new modem/router but I don't want to buy that unless I know it'll fix the problem (also, I wonder if I might not be able to get something better if I bought something somewhere else).
Thanks in advance for any guidance you guys can give.
Posted on 7/3/14 at 10:53 am to TigerInBamaLand
routers get old believe it or not.
try a factory reset or firmware update from the router's website.
if that fails, junk it. its nearly 8 years old and a new router will run circles around it.
try a factory reset or firmware update from the router's website.
if that fails, junk it. its nearly 8 years old and a new router will run circles around it.
Posted on 7/3/14 at 10:54 am to TigerInBamaLand
quote:
AT&T
7.5 years and we've had the same modem/router combo that whole time
Posted on 7/3/14 at 11:00 am to CAD703X
quote:This is my thinking, but can I just get a new router and connect it to the modem combo that I have, or do I need a new modem too?
its nearly 8 years old and a new router will run circles around it.
Posted on 7/3/14 at 11:01 am to TigerInBamaLand
quote:
do I need a new modem too?
ATT used to replace mine every 6-9 months...If they don't hand deliver and set you up one after 7 years, you should raise hell
Posted on 7/3/14 at 11:03 am to GrammarKnotsi
quote:I am a little pissed about it but they told me I'd have to buy a new one, they won't even just send me a new modem but the'll sell me one.
If they don't hand deliver and set you up one after 7 years, you should raise hell
Posted on 7/3/14 at 11:13 am to TigerInBamaLand
quote:
I am a little pissed about it but they told me I'd have to buy a new one, they won't even just send me a new modem but the'll sell me one.
Don't you have U-Verse in B'ham? Switch over and don't look back.
Posted on 7/3/14 at 11:22 am to Layabout
quote:I did check, they said it's not available at my house.
Don't you have U-Verse in B'ham? Switch over and don't look back.
I'm pretty discouraged by how little help they've been so I may end up switching providers.
My main question still is this:
Can I buy a new router and plug it up to my current, old modem/router combo, or will I need a new modem in addition to a new router?
Posted on 7/3/14 at 11:31 am to TigerInBamaLand
quote:
can I buy a new router and plug it up to my current, old modem/router combo
The odds that your 7 year old ATT modem is not the issue is VERY slim...Either man up on the phone with them and get a new modem, change providers or buy your own modem and router...
Posted on 7/3/14 at 11:34 am to GrammarKnotsi
Okay, that's really what my main question was.
Thanks for your help.
Thanks for your help.
Posted on 7/3/14 at 11:35 am to GrammarKnotsi
not sure why everyone's first question isn't: did this start happening right when you bought the repeater.
I have had the same problem with a repeater where even tho the signal is great you cannot connect to the internet. Making it pretty obvious that the repeater and my router are not interacting correctly.
I would bet some money that if you took the repeater away, your router/modem would work fine again by itself.
I have had the same problem with a repeater where even tho the signal is great you cannot connect to the internet. Making it pretty obvious that the repeater and my router are not interacting correctly.
I would bet some money that if you took the repeater away, your router/modem would work fine again by itself.
This post was edited on 7/3/14 at 11:41 am
Posted on 7/3/14 at 11:42 am to taylork37
This started at exactly the time I added the repeater so that may very well be it.
Is there another way to get a Wi-Fi signal to our new tv though?
Could it just be that repeater and maybe another would work fine? What would you suggest?
Is there another way to get a Wi-Fi signal to our new tv though?
Could it just be that repeater and maybe another would work fine? What would you suggest?
Posted on 7/3/14 at 11:44 am to taylork37
I just switched to UVERSE and had them set up the modem centrally in the house so I could have good signal throughout
You should do that
I can now watch Netflix on my vizio smart tv
You should do that
I can now watch Netflix on my vizio smart tv
Posted on 7/3/14 at 11:46 am to TigerInBamaLand
It's DSL right? Why not just move the modem. Is your smart tv in your bedroom or living room? Do you have a phone line closer to your smart tv than your modem currently is?
This post was edited on 7/3/14 at 11:47 am
Posted on 7/3/14 at 1:52 pm to VermilionTiger
quote:I know enough words that possibly I've given the impression that I know what I'm doing ... I do not
Why not just move the modem ... Do you have a phone line closer to your smart tv than your modem currently is?
That being said, I'll certainly try moving the modem because I'm sure that I can find a phone outlet closer to where I need it to be.
Here's where my ignorance really comes out: can I just move it to any other phone jack? Is it as simple as that? We actually don't have home phone service at all, we just use our cell phones, is that going to be an issue?
Posted on 7/3/14 at 2:52 pm to TigerInBamaLand
I didn't have a phone either. I moved mine from the back of my house to the opposite end maybe 10 times and it worked like 8.
You'll just have to reset it if it doesn't work
So yes.. If you have a phone jack you're 90% good to go
You'll just have to reset it if it doesn't work
So yes.. If you have a phone jack you're 90% good to go
Posted on 7/3/14 at 3:07 pm to VermilionTiger
Okay I'll try that. Thanks
Posted on 7/3/14 at 8:08 pm to TigerInBamaLand
Where did you put the repeater? It should be no more than 2 walls from your modem and ideally just one. If you have it in the room where you can't get TV, the signal is going to be weak that it receives and this probably drops frequently.
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