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| Posted by | Message | DzNtz 
LSU Fan
BR
Member since Oct 2007
309 posts
| Authorize.net and credit card processing question (Posted on 3/5/13 at 5:48 pm)
I have been using authorize.net as a "payment gateway" to accept credit card purchases for a website I run. In the last two months, I have had 3 transactions (all American Express) disputed and American Express has refunded the customers' money by taking it out of my account. Authorize.net claims that they are not responsible for these transactions and verifying the credit card user's info is my responsibility.
Does anyone have any experience with these types of disputes? Who is at fault here? Please let me know if I am missing any pertinent info.
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LSU Fan
Wrigleyville
Member since May 2012
1995 posts
| re: Authorize.net and credit card processing question (Posted on 3/5/13 at 9:43 pm to DzNtz)
Payment gateway is just the transactional mechanism, up to the site / card co on disputes.
| | Back to top | | the LSUSaint
LSU Fan
Member since Nov 2009
5160 posts
| re: Authorize.net and credit card processing question (Posted on 3/6/13 at 9:52 am to DzNtz)
I am an ISO. I have 9 yrs experience.
There are a few questions I have to be sure. But there are plenty of "fixes" to your situation.
Online sales disputes used to be impossible for the merchant to "win" now there are better things to do up frint that protect you
Contact info?
| | Back to top | | DzNtz
LSU Fan
BR
Member since Oct 2007
309 posts
| re: Authorize.net and credit card processing question (Posted on 3/6/13 at 5:30 pm to the LSUSaint)
Robertmdial1@gmail.com
Thanks for any help you can provide.
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