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TDawg1313 
Washington Fan
WA
Member since Jul 2009
7294 posts
 Online
| Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:40 pm)
I literally spent 5 1/2 hours in an online customer service chat with AT&T today, followed by 2 hours in the store. And the issue still isn't resolved. I have to go back in tomorrow. 
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JDM1992
In your head
Member since Dec 2011
15141 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:41 pm to TDawg1313)
This post was edited on 2/16 at 6:52 pm
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SabiDojo 
South Alabama Fan
Open to any suggestions
Member since Nov 2010
11356 posts
Online
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:43 pm to TDawg1313)
They are, without question, the worst.
I also HATE how the stores are for sales only! I don't want to talk to Sanjeep about my problems! 
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BurtReynoldsMustache 
Arkansas Fan
Member since Sep 2010
1419 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:44 pm to TDawg1313)
If you just go with service in general (including customer service) Best Buy. Hands Down.
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tduecen 
Tulane Fan
The internet
Member since Nov 2006
81898 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:45 pm to TDawg1313)
I've never had a problem with AT&T, last time I called (2 weeks ago) they fixed the problem within 20 minutes and credited me a month free.
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ILikeLSUToo 
LSU Fan
Central, LA
Member since Jan 2008
5541 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:50 pm to SabiDojo)
quote:
I don't want to talk to Sanjeep about my problems!
Sir, I understand the problems and difficulties in your challenges with AT&T services today. Let me check on that solution for you.
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Btrtigerfan
LSU Fan
Baton Rouge
Member since Dec 2007
2084 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:50 pm to TDawg1313)
I nominate DirectTV.
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Evolved Simian 
Alabama Fan
Blisstonia
Member since Sep 2010
2694 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:50 pm to BurtReynoldsMustache)
quote:
Best Buy
I've had nothing but great experiences with them. 
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SabiDojo
South Alabama Fan
Open to any suggestions
Member since Nov 2010
11356 posts
Online
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:50 pm to ILikeLSUToo)
quote:
Sir, I understand the problems and difficulties in your challenges with AT&T services today. Let me check on that solution for you.
 
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BayouBengal504
LSU Fan
Member since Nov 2011
3493 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:52 pm to TDawg1313)
SPRINT!!!!!!!!!!! frick sprint in the butthole with a soldering iron
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BayouBengal504
LSU Fan
Member since Nov 2011
3493 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:53 pm to Btrtigerfan)
quote:
I nominate DirectTV.
i have heard they are amazing
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BurtReynoldsMustache
Arkansas Fan
Member since Sep 2010
1419 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:53 pm to Evolved Simian)
Last time went I waited over an hour for someone to get a computer I wanted. Every time I made eye contact with anyone or tried to approach them, they'd duck and cover. I am pretty creepy though.
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Alabama Slim
Alabama Fan
2009,2011 BCS National Champions
Member since Jul 2007
8807 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 9:53 pm to SabiDojo)
DirecTV by a mile
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Patrick_Bateman 
USA Fan
Member since Jan 2012
5250 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 10:01 pm to TDawg1313)
TV providers (I've had terrible experiences with DirecTV and Comcast), and airlines.
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papt99
LSU Fan
south louisiana
Member since Jun 2007
533 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 10:22 pm to Patrick_Bateman)
Directv for sure. They burned down my parents home two years ago. No lie.
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FlyingRazorback 
Notre Dame Fan
Captain, tFlagship Airways
Member since Sep 2012
727 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 10:28 pm to papt99)
I've had nothing but good good things to say about AT&T's Uverse services (their mobile services on the other hand is a different story)
I nominate Cox Communications...They flat out SUCK. They're by far the most expensive, slowest, and the least reliable out of any company I've dealt with.
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samson73103
Alabama Fan
Krypton
Member since Nov 2008
1929 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 10:50 pm to TDawg1313)
Looks like I'm not the only one who has issues with AT&T. I've spent literally hours navigating automated menus, being connected with someone who then wants to connect me with someone else who can help me with my particular problem, and invariably I end up talking to the first person I spoke with without ever having the issue resolved. I finally just said to hell with it and canceled home phone service. I would hate to know there is any business with customer service worse than AT&T
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SuwMwf
LSU Fan
Member since Jul 2012
42 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 11:00 pm to TDawg1313)
AT&T for sure. Took 5 calls tonight to get the right information on getting my upgrade. The last person (who actually did know what she was talking about) was definitely in a call center in Jaipur. I don't know wtf was going on, but it sounded like they were having an effing party in the background. AT&T high speed internet support is even worse. I have hung up on so many of those bitches mid-call.
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Chillini 
Illinois Fan
Member since Sep 2012
110 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 11:13 pm to TDawg1313)
Any cable company (Comcast, Cox, Mediacom, etc).
Frontier too. They suck balls.
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GeorgiaTide
Alabama Fan
North Georgia
Member since Aug 2012
517 posts
| re: Who has the worst customer service? (AT&T nomination) (Posted on 11/7/12 at 11:22 pm to Chillini)
I loathe going into the AT&T store. I understand they sale phones and want their employees to use them on shift, but everytime I go in there there's a line out the door and 4 sales reps standing around on their cell phones.
Direct's call in service is pretty awful too. My friend had a guy from there lie to him about how their mobile streaming service works just to get him to buy it.
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