FINALLY Received my LA CHP Renawal.

Hey guys,
Today, I FINALLY received my LA CHP renewal. It's been an odd and slow process. Take a look at the timeline:
5/24/16-Online renewal application submitted. The money order and copy of my driver's license and training certificate were mailed 5-7 days later. At the time, I didn't realize how much faster the online package was.
After MONTHS of waiting, I called the LSP and asked them if there was a way I could resubmit the other material online.
9/9/16-LSP emailed the digital application back to me.
9/14/16-I resubmitted the entire package digitally.
9/28/16-Application and payment were both accepted.
10/5/16 10PM-Email sent to me that renewal was approved and would be received in the mail in 10-15 business days.
10/8/16-I receive an envelope in the mail from the LSP that has my original money order from mailed materials AND a form letter that has a red X marked on the paragraph: "Fingerprint cards are not signed. Please sign and return to the office/your fingerprint cards were not signed by the person who took you prints, please have them signed by the person who fingerprinted you." The letter is unsigned and undated; there's no phone number nor email address to respond to, just an address for LSP HQ's. I thought a clerk had simply stuffed the wrong letter in the envelope w/ my returned money order. Nevertheless, I called them about 8-10 times over the next few days but the calls were unanswered. I decided I'd just wait a while longer and see what happened.
10/17/16-I receive my renewal in the mail.
Now I know that some poor soul's got problems w/ his unsigned fingerprint cards and he's probably NOT ever going to know about it unless he manages to reach them on the phone some day.

Although I'm glad to finally have my renewal completed, the process could stand a lot of improvements in timeliness, communication and accountability.