Anyone use costa warranty Lately?

What happened in your case? Wife wants a pair but I’m thinking of looking at other brands now

I sent a pair in not too long ago. The rubber was coming off and a cracked lens. They wanted almost the cost of a brand new pair to repair. Plus shipping was on my dime. I was pretty disappointed in Costa.

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What brands do y’all recommend?

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Been sporting some $25 Calcuttas for a few years now.

Ive been hearing all the same things about "new costa"... At the end of 2020, my wife sent hers in and we held our breath. Two weeks later they emailed and say that her model is discontinued, so they gave her a few options to choose from. Sent her a brand new pair. We were very impressed.

The "old costa" was incredible. They replaced my glasses three times for the cost of shipping.

I've since switched to Smith Optics and Hobies. Both brands have been outstanding. Time will tell how their customer service is tho.

Year to a year and a half ago Costa was the best I could have experienced.


Maui Jim was the one that pissed me off recently.

Yeah I am done with Costa. Trash company now.

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It’s absolute trash.

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I disagree with that completely and when I see things like this I wonder how much is based on firsthand experience vs. hearsay. I have had 4 warranty requests approved by Costa in the last 12 months without any issue at all, and honestly, it’s a lot easier now than it used to be. They converted one of my “repair” requests to a warranty request when I dropped my glasses on concrete per my own fault and scratched my glass lenses. I expected to have to pay for a new lens. Couldn’t believe it. I have had a brand new pair of glasses in my hands every time I submitted a warranty claim within 2 weeks of submitting the claim, at no cost to me.

Now, you upload photos to their warranty portal when you are filling out your request. They tell you before you even mail the glasses if the warranty request is approved. They then send you a prepaid label to ship to them. Everyone told me the new Costa warranty sucked. That has not been my experience at all. Exactly the opposite.

I have tried Smith glasses but their chroma pop lenses are a lot more difficult to clean than Costa 580g. They smear a lot. This matters a lot when trying to clean them quickly on a boat or walking a bonefish flat where everything is salty/wet already.

ETA: honestly the “new” costa warranty is a lot better than the old in the sense that with the old warranty, you always had to pay at least $11.00 for shipping and service fee. Now, they pay for shipping.

Im about to go ahead and try out the new costa claim process. i have an old arse pair of Joses that need new rubber on the nose, cheek, and arms. Ill report back with my findings!

If its a true warranty item like a nosepiece or rubber falling off then their warranty is still fantastic. Just send you a new pair.

If you break them, then their new charges are expensive. I slammed a pair in my hood on my truck closing it and it broke a hinge and a lens. They wanted $80 for both repairs, $80 for the lens and $80 for the hinge. So it was like $175 after shipping. Which I wanted a different style so I was better off just buying a new pair for basically the same price of the ones I wanted.

It used to be that basically no matter what the issue was they would send you a new pair for the cost of shipping.

Does it suck? I wouldn't say that, just not fantastic like it used to be.

ETA: I mean I had a buddy that was "tipped" a pair in college when we waited tables and had a group of guys that fished. (Yes odd tip but he literally handed them over (yes kinda homo)). Anyway, my buddy stepped on them like 6 months later and sent them in and they shipped him a new pair. So lets be honest, that sort of warranty work is also way above and beyond.