my cox's home phone has no dial tone, any body else with this problem

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I'm really worried because I haven't checked my AOL in about two days.

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Good. That'll stretch out your 50 free hrs.

I just want to post a big frick YOU to Cox right now. Tried calling on my dad's behalf to just get their internet service suspended/turned off...whatever since their trailer is flooded and obviously they will not be needing service there. I just didn't want them getting billed more money right now. My dad's cell coverage is crap thanks to ATT so it's hard for him to make all these calls where they are at. Since I can't be there in LA to help clean up, the least I can do is make these phone calls for him.


Cox rep on the phone: "Well I'm sorry about your dad...but he is gonna have to call himself and make any changes to the account. But I'll make a notation about it." Asked him if there is anyway they can at least pause service so my family isn't billed anymore...nope...again my dad has to call directly.

I then call Direct TV(they have them for cable, COX for internet). The woman was super nice on the phone and immediately placed a 6 month suspension on the account and assured me they would receive no more bills.

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lsunurse

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So you think any random stranger should be able to call up and cancel someone else's services?

inb4whatyearisitmeme

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So you think any random stranger should be able to call up and cancel someone else's services?

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No, but in situations like this they could have at least paused their service until my dad can call them to cancel.

I had all my dad's information to give them.


Like I said....Direct tv didn't give me this run around and immediately put a suspension on the account and wished my family well.