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Home warranty companies

Posted on 8/3/15 at 1:13 pm
Posted by caliegeaux
Member since Aug 2004
10165 posts
Posted on 8/3/15 at 1:13 pm
I couldn't find the OT poor board so I came here.

What are the better home warranty companies out there? The most popular one appears to be American Home Shield. Most of the online reivews, regardless of company, all have 70-80% good reviews with a smaller portion saying they'd never use this company again...didn't handle my claim right...etc.

Anyone care to share their good or bad experiences with a particular company?

Posted by CAD703X
Liberty Island
Member since Jul 2008
78101 posts
Posted on 8/3/15 at 1:15 pm to
home warranty of america hooked me up when my HVAC went out 2 weeks ago.

i honestly wasn't expecting much but was pleasantly surprised when the guy came out..fixed my unit and billed me $60.

Posted by guedeaux
Tardis
Member since Jan 2008
13611 posts
Posted on 8/3/15 at 1:21 pm to
We have Old Republic for our home and we just renewed for another year. In the first year we only used it once, but for two items: repaired the water heater and replaced garbage disposal for a single $60 service fee. If it weren't for our HVAC being 15 years old, we would not have renewed it for a second year, but we are hoping it finally craps out soon.

So, for the one time we used it last year, it was convenient; however, I don't think the $425 yearly fee plus $60 service fee balanced out the work we had done. If the HVAC craps out though, then it would work to our advantage.

How old is the home?
Posted by tcomea3
Shreveport, LA
Member since Sep 2006
1153 posts
Posted on 8/3/15 at 1:22 pm to
I had a pretty bad experience with American Home Shield to say the least. I am not sure which is worse; AHS or there "contractors".

Basically I had an AC inside unit go out and needless to say the total that I would've had to come out of pocket roughly $1800 because of "non-covered items (I.e- refrigerant, brackets for ac to sit on, basically everything the is not the air handler)" was just about the cost of an entire unit from a non-certified contractor, or as we know it, the free market bidding/best value.. So with the nearly the same cost I chose the "buy out" option which essentially give me money for what the parts would cost($900) and I had an outside company to do it. And just as a note, in order to get the money you have to harass the hell out of them to get a check.

As you would probably expect, I did not renew and feel as though it was a great call thus far.

This post was edited on 8/4/15 at 8:41 am
Posted by MightyYat
New Orleans
Member since Jan 2009
24431 posts
Posted on 8/3/15 at 1:22 pm to
People get pissed at home warranty companies because they think just because they're A/C isn't cooling properly it means they'll get a whole new system installed. That's not how it works. We have American Home Shield and have been nothing but pleased. They've paid for a new dishwasher, pool pump, 2 ceiling fans, garbage disposal and garage door opener in the last few years. Each time it's cost me $75. I've never had any issues with them. The pool pump took a few times to get a new one. They came out a few times in a few weeks and tried different seals and gaskets. It was all under the same $75 claim though.
Posted by caliegeaux
Member since Aug 2004
10165 posts
Posted on 8/3/15 at 1:24 pm to
Its only 3 years old. I think the HVAC is the one thing that alarms me enough to pay the monthly fee.
Posted by MightyYat
New Orleans
Member since Jan 2009
24431 posts
Posted on 8/3/15 at 1:25 pm to
quote:

I had a pretty bad experience with American Home Shield to say the least. I am not sure which is worse; AHS or there "contractors".

Basically I had an AC inside unit go out and needless to say the total that I would've had to come out of pocket roughly $1800 because of "non-covered items (I.e- refrigerant, brackets for ac to sit on, basically everything the is not the air handler)" was just about the cost of an entire unit from a non-certified contractor, or as we know it, the free market bidding/best value.. So with the nearly the same cost I chose the "buy out" option which essentially give me money for what the parts would cost($900) and I had an outside company to do it. And just as a note, in order to get the money you have to harass the hell out of them to get a check.

As you would probably expect, I did not renew and feel as though it was a great call thus far.


So you got $900 towards the repair and you're complaining? You're just the person I was talking about in my other post.
Posted by caliegeaux
Member since Aug 2004
10165 posts
Posted on 8/3/15 at 1:26 pm to
Thanks Yat
Posted by MightyYat
New Orleans
Member since Jan 2009
24431 posts
Posted on 8/3/15 at 1:33 pm to
quote:

Thanks Yat


Look, it's not all rainbows and unicorns. Sometimes you'll have to make a few phone calls to get shite done properly. One thing you should know is none of them pay to have drywall textured and painted. If you have a leak they will cover the plumbing but will only patch the hole. You're responsible for the texture and paint. They will come out and try to fix the problem first at all costs. They don't just throw new replacements out at will.
Posted by BobABooey
Parts Unknown
Member since Oct 2004
14289 posts
Posted on 8/3/15 at 1:38 pm to
American Home Shield - bad experience
One Guard - good experiences

Just remember that their ultimate goal is to minimize their payouts.
Posted by guedeaux
Tardis
Member since Jan 2008
13611 posts
Posted on 8/3/15 at 1:47 pm to
quote:

Its only 3 years old. I think the HVAC is the one thing that alarms me enough to pay the monthly fee.


I would not have a warranty on a 3-year-old house. That doesn't seem to make sense. Everything is pretty much brand new on that sucker. Shouldn't the HVAC be covered under a different warranty if it is only 3 years old?
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