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Started By
Message
re: Directv and sec network...who do I speak to?
Posted on 8/1/14 at 4:08 pm to halleburton
Posted on 8/1/14 at 4:08 pm to halleburton
My contract was up and they gave me the Genie,NFL Sunday Ticket free for the year,free movie channels for 3 months and 35 dollars off my bill per month.
0
Posted on 8/1/14 at 4:13 pm to lsudude24
Call back and get to a rentensions expert by stating cancel service when you get the automated service.
I was able to get what I'm assuming is ST Max. I just asked for Red Zone. I also got various discounts off of the different packages that I have which amounted to $30 off my bill for the next 6 months.
On a side note when I asked about the SEC Network, she said she wasn't much of sports fan but was pretty sure it would happen. When I pointed out that they didn't have the PAC 12 Network she said they may have received a handful of complaints but their phones are ringing off the hook right now with people wanting to leave over the SEC Network. She said its like the "Spanish Inquisition" over there.
I was able to get what I'm assuming is ST Max. I just asked for Red Zone. I also got various discounts off of the different packages that I have which amounted to $30 off my bill for the next 6 months.
On a side note when I asked about the SEC Network, she said she wasn't much of sports fan but was pretty sure it would happen. When I pointed out that they didn't have the PAC 12 Network she said they may have received a handful of complaints but their phones are ringing off the hook right now with people wanting to leave over the SEC Network. She said its like the "Spanish Inquisition" over there.
Posted on 8/1/14 at 4:15 pm to armytiger96
throw in their face no espn360 as well.
called said i feel im not getting the most for my money and they said i could have sunday ticket at half off. said so im complaining about not getting the most for my money and you are trying to raise my bill even more.
called said i feel im not getting the most for my money and they said i could have sunday ticket at half off. said so im complaining about not getting the most for my money and you are trying to raise my bill even more.
Posted on 8/1/14 at 4:19 pm to armytiger96
quote:
Call back and get to a rentensions expert by stating cancel service when you get the automated service.
I did state "cancel service" at every step of the automated service, but I'm pretty sure it was not a retention CSR that I spoke to. He was unwilling to do anything until my contract was up in 8 days, including transfer me to retention.
I'll give them another call and hopefully find someone who is more cooperative.
Posted on 8/1/14 at 4:25 pm to lsudude24
quote:
He was unwilling to do anything until my contract was up in 8 days, including transfer me to retention.
at that point you say "ok, i want to cancel." and they connect you with the person with power.
Posted on 8/1/14 at 4:25 pm to lsudude24
It's really not difficult, and I'm not particularly a hardass on the phone. Call. Ask to cancel. When they ask why, tell them whatever...it doesn't matter(last time,I told them I wanted to switch to local cable because it was cheaper). Decline at least the first offer. Accept their offer when you are satisfied.
Posted on 8/1/14 at 4:29 pm to Coon
quote:
at that point you say "ok, i want to cancel." and they connect you with the person with power.
I did that and he informed me that I would have to pay an early termination fee if I canceled today rather than when my contract was up in 8 days.
Posted on 8/1/14 at 4:35 pm to lsudude24
quote:Thats when you say, "Ok, dish agreed to pay any termination fees I encounter"
I did that and he informed me that I would have to pay an early termination fee if I canceled today rather than when my contract was up in 8 days.
Posted on 8/1/14 at 5:20 pm to lsudude24
Your cancellation fee is $20 dollars. Tell them that you are willing to pay it because you are tired of waiting and need to be set-up in time for season to start.
Or wait 8 days and if no announcement the you've lost nothing. If they do announce tell them what Cox or Dish is offering, you don't want to leave but these deals are too good to be true.
In my opinion an expired contract is more leverage than no SEC Network.
Or wait 8 days and if no announcement the you've lost nothing. If they do announce tell them what Cox or Dish is offering, you don't want to leave but these deals are too good to be true.
In my opinion an expired contract is more leverage than no SEC Network.
Posted on 8/1/14 at 5:27 pm to FrancisCostello
quote:
FrancisCostello
1. Call DirecTV
2. Ask for the customer retention dept.
3. Profit
Posted on 8/1/14 at 5:34 pm to lsupride87
quote:
Thats when you say, "Ok, dish agreed to pay any termination fees I encounter"
Exactly. If you back down when they start talking about cancelation fees, they win. Stay strong.
Posted on 8/1/14 at 5:41 pm to Coon
frick directv. Ive been a customer with them for over 15 years. The other day I called because one of my receivers wasnt catching some of the hd channels. I already troubleshot the issue by swapping the receiver with the receiver in my livingroom and proving that it was not a wiring or signal issue. I told shaneqyuia what was up and she claimed all she could do was send out a technician. I told her I wasnt paying for a technician to come out and taking off of work to babysit him when its clear what the problem was. Instead I just bought an owned receiver off of ebay and will put it in until my contract is up. Im tired of directvs shitty equipment anyway. fricking slow arse crap.
Posted on 8/1/14 at 5:57 pm to diat150
^^^^^^^^^
This guy let them win...
This guy let them win...
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