re: Cox vs Eatel

I was paying 100$ a month for Cox for just internet 50mbs. Using fast.com I was getting 1mbs maybe. Right next to the modem. To be fair I was getting 150mbs if I plugged an Ethernet cable from modem to my laptop, but I’m paying 100$ to get at least 50 around my entire house and that’s not what I’m getting. I called eatel was very pleased with there customer service and after talking I was sold so they are sending a tech to install Tuesday. She said it usually cost 150$ but she Knocked off a 100$ so I had to pay 50$ installation fee, I probably could have fought for more but I was just ready to be done with cox. I call cox after and tell them I’m ready to cancel. He says well I can lower your cost to make you stay (this annoys me and I already called to lower my bill 3 months ago) so I tell him no because I asked months ago to lower my bill and he gives me some excuse that they are only allowed certain discounts a month. I said okay that’s cool cancel my service. So he puts me on hold for 10 minutes then comes back and says he will drop my bill 10$ and give me 300 MBs. I probably would have taken the offer but I already had ordered eatel and I was just sick of cox. So I hang up and they immoderately shut off my internet before I hung up!

Fed up with cox.

I was a Cox customer before moving to the AP. We went to satellite for a little while than Eatel. We have been very satisfied with Eatel’s products and services. They will usually get a technician out the same day if you call early enough.