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Best Buy Geek Squad employees report mass layoffs

Posted on 4/6/24 at 10:37 am
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38546 posts
Posted on 4/6/24 at 10:37 am
quote:

Former employees of Best Buy’s in-house tech support and repair team Geek Squad say there were mass layoffs this week, 404 Media reports. A former Geek Squad agent tells the outlet that they received an email on Tuesday about a work from home event the following day regarding a “company change.”

“Our leadership gave individual calls stating we were being let go for the simple fact that the company couldn’t afford to pay us, more or less. It was extremely short notice and devastating,” an ex-Geek Squad worker told 404 Media.




quote:

That “rightsizing” also includes the physical space in stores, where she confirmed Best Buy “will be removing physical media and updating our mobile digital imaging, computing, tablets, and smart home departments.”

Numerous former and current Geek Squad employees on Reddit over the years noted the high turnover rate associated with the job due to its relatively low pay and slim prospects of promotion. Based on 231 salaries, Glassdoor estimated a pay range of $16-$21 per hour for a Geek Squad agent. This estimate appears to be accurate based on the listed open roles on Best Buy’s website. For example, there’s currently an active listing for a “Geek Squad City Supervisor” in Brooks, Kentucky, with an hourly pay range of $20-$30 per hour. An opening for an entry-level Geek Squad agent at a store in Encinitas, California, has an hourly pay range of $15-$19 per hour.


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Posted by OU Guy
Member since Feb 2022
8255 posts
Posted on 4/6/24 at 10:41 am to
Now they can move to Cali and get $20/hr and be a McGeek flipping burgers right
Posted by High C
viewing the fall....
Member since Nov 2012
53807 posts
Posted on 4/6/24 at 10:45 am to
Best Buy can go the way of Circuit City as far as I’m concerned. Last (and final) purchase I made there was a chest freezer that was on sale. I got to the store to pick it up, already paid online, and that process took over thirty minutes.
Posted by Sao
East Texas Piney Woods
Member since Jun 2009
65740 posts
Posted on 4/6/24 at 10:46 am to
quote:

Numerous former and current Geek Squad employees on Reddit over the years noted the high turnover rate associated with the job due to its relatively low pay and slim prospects of promotion.

Posted by lsuguy84
CO
Member since Feb 2009
19660 posts
Posted on 4/6/24 at 10:48 am to
quote:

I got to the store to pick it up, already paid online, and that process took over thirty minutes


Posted by BigPerm30
Member since Aug 2011
25939 posts
Posted on 4/6/24 at 10:48 am to
I’m not sure what the purpose of Best Buy is. Way more options and better pricing online. I haven’t stepped in one in years. I can’t imagine their business model is sustainable.
Posted by TheHarahanian
Actually not Harahan as of 6/2023
Member since May 2017
19523 posts
Posted on 4/6/24 at 10:49 am to

I’m surprised this story got out without anybody to fix the printer.
Posted by PrecedentedTimes
Member since Dec 2020
3128 posts
Posted on 4/6/24 at 10:49 am to
The same Geek Squad that surreptitiously installed spyware on the computers of political activists on behalf of the NSA?

frick em
Posted by Darth_Vader
A galaxy far, far away
Member since Dec 2011
64590 posts
Posted on 4/6/24 at 10:50 am to
I saw one of their vans last weekend. I remember committing to my wife that I thought they had done away with the Geek Squad long ago. I can’t remember the last time I’d noticed seeing them.
Posted by Sao
East Texas Piney Woods
Member since Jun 2009
65740 posts
Posted on 4/6/24 at 10:51 am to
quote:

The same Geek Squad that surreptitiously installed spyware on the computers of political activists on behalf of the NSA?

frick em

Apple or Android post?
Posted by tigersbh
Baton Rouge
Member since Oct 2005
10266 posts
Posted on 4/6/24 at 10:55 am to
quote:

Best Buy can go the way of Circuit City as far as I’m concerned. Last (and final) purchase I made there was a chest freezer that was on sale. I got to the store to pick it up, already paid online, and that process took over thirty minutes.


So you are cool with this company going out of business and all of their employees being out of work because they inconvenienced you for 30 minutes.
Posted by High C
viewing the fall....
Member since Nov 2012
53807 posts
Posted on 4/6/24 at 10:57 am to


I get it, but the whole idea of doing the transaction the way I did was to save time. It was very difficult to get anyone in the store to wait on me (I got passed off to different employees twice), not to mention actually getting the freezer from the back of the store into my truck was a far over complicated process.
Posted by WhiskeyThrottle
Weatherford Tx
Member since Nov 2017
5318 posts
Posted on 4/6/24 at 10:58 am to
quote:

It was extremely short notice and devastating,


I mean, this is how layoffs usually work.

Why do these companies continue to stay open well past the point it’s evident their business mode is going the way of blockbuster? Is it so the people at the top can milk everything they can out of the distributors and creditors?
Posted by High C
viewing the fall....
Member since Nov 2012
53807 posts
Posted on 4/6/24 at 11:09 am to
quote:

So you are cool with this company going out of business and all of their employees being out of work because they inconvenienced you for 30 minutes.


Yes, and I could say the same about several other businesses. Look at what we’ve come to accept from customer service in this country. Those companies are actively looking for ways to put employees out of work anyway, as evidenced by this thread.
Posted by TackySweater
Member since Dec 2020
11842 posts
Posted on 4/6/24 at 11:15 am to
quote:

not to mention actually getting the freezer from the back of the store into my truck was a far over complicated process.

Can you detail the process for us?
Posted by RogerTheShrubber
Juneau, AK
Member since Jan 2009
260576 posts
Posted on 4/6/24 at 11:27 am to
quote:

Now they can move to Cali and get $20/hr and be a McGeek flipping burgers right


Thats still mind blowing.

Our policy is to trap people in menial work.
Posted by bengalman
In da Country
Member since Feb 2007
3184 posts
Posted on 4/6/24 at 11:28 am to
More like the "odd squad" lately. All of the actual geeks moved on to more productive and better paying jobs. Either BB makes some changes in its management or shut them all down.
Posted by DVinBR
Member since Jan 2013
12984 posts
Posted on 4/6/24 at 11:28 am to
quote:

Our leadership gave individual calls stating we were being let go for the simple fact that the company couldn’t afford to pay us


what were the executive bonuses?
Posted by High C
viewing the fall....
Member since Nov 2012
53807 posts
Posted on 4/6/24 at 11:45 am to
quote:

not to mention actually getting the freezer from the back of the store into my truck was a far over complicated process.

Can you detail the process for us?


Posted by soccerfüt
Location: A Series of Tubes
Member since May 2013
65694 posts
Posted on 4/6/24 at 11:48 am to
quote:

what were the executive bonuses?
If you don’t like capitalism, North Korea beckons, Mr Engels.
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