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Started By
Message
Anyone have phone insurance with AT&T?
Posted on 8/3/15 at 12:02 pm
Posted on 8/3/15 at 12:02 pm
I dropped my phone and cracked the screen but I am paying for insurance. When I got the insurance, the guy at the store made it sound like it's really easy to replace the phone. He said with insurance, I can just bring in a bad phone and they'll literally hand me a new one.
My question is is it really that simple? Has anyone ever gone through this?
My question is is it really that simple? Has anyone ever gone through this?
13
Posted on 8/3/15 at 12:03 pm to King of New Orleans
frick getting phone insurance
Posted on 8/3/15 at 12:04 pm to King of New Orleans
Last time I used insurance, I had to call Asurion to file a claim and have it replaced. Had to pay a $200 deductible and they overnighted a new phone to me. This was also 2 years ago so maybe it's changed since then.
eta: you're probably better off just going to a local screen repair shop and having you're screen replaced as opposed to using insurance.
eta: you're probably better off just going to a local screen repair shop and having you're screen replaced as opposed to using insurance.
This post was edited on 8/3/15 at 12:06 pm
Posted on 8/3/15 at 12:04 pm to King of New Orleans
Tech Board
Posted on 8/3/15 at 12:06 pm to King of New Orleans
They definitely do not replace the phone in the store. They will overnight you another one but it might be better to bring it to Apple to have them replace the screen because that will be cheaper than your deductible
Posted on 8/3/15 at 12:06 pm to gatorhater08
quote:
They definitely do not replace the phone in the store. They will overnight you another one but it might be better to bring it to Apple to have them replace the screen because that will be cheaper than your deductible
Posted on 8/3/15 at 12:07 pm to King of New Orleans
quote:
AT&T
There's your problem.
Posted on 8/3/15 at 12:08 pm to King of New Orleans
Lulz. You bought the insurance.
Posted on 8/3/15 at 12:09 pm to King of New Orleans
If I remember correctly, you have to fill out forms online and the insurance company will ship you a new phone. I think you will be required to ship the broken phone back to them.
I used the insurance a couple of years ago. I left a 3 day iphone 5 on an international flight and was told by AT&T that I had to complete the forms online. It was a quick process and I had a new phone in a couple of days. The insurance company didn't even question my claim.
ETA: LINK
I used the insurance a couple of years ago. I left a 3 day iphone 5 on an international flight and was told by AT&T that I had to complete the forms online. It was a quick process and I had a new phone in a couple of days. The insurance company didn't even question my claim.
ETA: LINK
This post was edited on 8/3/15 at 12:11 pm
Posted on 8/3/15 at 12:10 pm to King of New Orleans
Well you fell for the ole insurance scam
Posted on 8/3/15 at 12:10 pm to King of New Orleans
Screen replacement is less than your deductible. I found a guy on Yelp, met him at a Starbucks, and he changed out my screen in about 10 min. for I think $60.
Posted on 8/3/15 at 12:14 pm to djangochained
quote:
Well you fell for the ole insurance scam
Not when you lose phones as often as I do.
Posted on 8/3/15 at 12:23 pm to King of New Orleans
Paid $100 for apple care. Replaces phone twice. Well worth it. Including water damage.
Posted on 8/3/15 at 12:26 pm to King of New Orleans
I'm glad I had it when I lost my phone. Asurion was real quick and easy. Had a new phone in a day.
Posted on 8/3/15 at 12:37 pm to King of New Orleans
Well...after you hand them $200 deductible...the only reason I got it is because with the next plan, if you lose or break the phone, you still have to pay full price of phone ($800+ for iPhone 6+), so $200 is a bargain comparatively
Posted on 8/3/15 at 12:42 pm to Ellis Dee
quote:
Last time I used insurance, I had to call Asurion to file a claim and have it replaced. Had to pay a $200 deductible and they overnighted a new phone to me. This was also 2 years ago so maybe it's changed since then.
It's the same now. Did this two months ago.
Posted on 8/3/15 at 1:05 pm to HoustonChick86
Phone insurance is a scam.
Posted on 8/3/15 at 1:07 pm to King of New Orleans
You have to pay a copay based on what phone you have. I pay $29/month thru ATT for multi-device policy(large family). It covers all phones, laptops, etc even if the laptops have nothing to do with ATT. Policy has paid for itself many times since my kids are always fricking up.
ps - to answer your question Yes its that easy but you have to fill out online claim and they overnight new phone. Ive never heard of the store giving you one but I guess its possible. Example just replaced an iphone 5 that went for a swim but the deductible was $199 or $99 I forgot.
PSS- NEVER report it broken, always say LOST/STOLEN. You then sell the broken phone on ebay or wherever and it pretty much covers your deductible.
ps - to answer your question Yes its that easy but you have to fill out online claim and they overnight new phone. Ive never heard of the store giving you one but I guess its possible. Example just replaced an iphone 5 that went for a swim but the deductible was $199 or $99 I forgot.
PSS- NEVER report it broken, always say LOST/STOLEN. You then sell the broken phone on ebay or wherever and it pretty much covers your deductible.
This post was edited on 8/3/15 at 1:13 pm
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