Anyone else have bad experience with Best Buy delivery?

Why not just let the 2 guys do their job?

Would it not be easier to just go ahead and let the two guys, who are at your place, with your refrigerator, go ahead and deliver it?

What kind of refrigerator or house requires 4 men to unload?

Edit. Nevermind, I see your second post. Seems like 4 men would have more trouble getting around a refrigerator on stairs. Two guys and hand trucks should be able to handle it plenty easy without two extra guys to get in the way.

Your house, your fridge, your rules.

Why don't you just let them do their job. You are not the first person to live on the second floor.

How in the world are 4 dudes supposed to fit on the same flight of stairs.

Should have told them to keep the fricking thing.

They're not the only place that sells refrigerators.

Yeah, what I was thinking.

2 guys and a hand truck would be easier than 4 guys.

Guarantee that if 4 guys show up, 2 of them will end up standing around most of the time.

Terrible.

Last year I bought a refrigerator, washer and dryer. Set delivery date and window time.

Window time has come and gone, I go to Best Buy and ask them what happened and the manager calls to the store in Shreveport that the delivery drivers work out of and they say they were short on trucks. Thanks for letting me know. Reschedule.

Waiting, waiting, waiting. I call the store and she says "I cant get ahold of the delivery drivers". I fricking lost it.

I went back up to the store by my house and told Andy the manager that is was fricking 2016 and everyone has a phone glued to their hands. No excuse by the drivers that "they could not be gotten ahold of".

Reschedule.

They show up and the fricking doors are dented. They say I can take that one for a discount or keep it while a new one comes in.
I dont want a goddamn dented refrigerator, so I use it for 2 or 3 days while the new one comes in.

They come back and installed it and I will never ever give those fricks another dime of my money.

Only two delivery guys instead of four!?!?

DAMN YOU 2016!!!!

I bought a 4k tv for my new house, had them deliver it and setup because it was free as part of their sale. They beat me there coming home from work, and they tried to just drop it off, not even taking it out of the box.

Fortunately I was only a couple minutes behind them so I pinned their delivery truck in and then proceeded to go through 2 managers on the phone who first told me they weren't going to do it, then we're going to charge me for it because the person who rang it up at the store shouldn't have done so.

After about 30 minutes of wrangling they told the crew to leave, at which point they let them know they couldn't unless I moved my truck. After being told that truck wasn't going anywhere until the TV was installed. .... they installed it.

Their customer service frankly is shite, always has been.

Let me clarify. Their store put in the request for 4, not me, when I told them they had to go up to the 2nd floor. Those guys didn't seem confident they could do it. If they said no problem, I might have gone along with it. But the delivery guys that came certainly didn't inspire confidence. I let them come in and survey the situation and they went straight to the truck to call the service department. What am I supposed to do? Push them to do something they don't seem confident they can do?