If an IT thread is not appropriate here, sorry.Point me in the right direction. But I've been getting Netflix free streamlined by my son, through his account, for 5-6-7 mths now. All I had to do was get Roku. Now, I am getting a message, when trying to bring up a movie: "HDCP unauthorized. Contact disabled". Admittedly IT challenged, but is this telling me I can no longer get it through my son's streamlining?

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Posted by UMRealist

Member since Feb 2013

35360 posts

Posted on 5/7/15 at 11:19 am to Keltic Tiger

Someone here can probably answer but the tech board definitely could answer that for you.

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Posted by td01241

Savannah

Member since Nov 2012

22848 posts

Posted on 5/7/15 at 11:23 am to Keltic Tiger

Your son didnt pay his bill baw.

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Posted by GrammarKnotsi

Member since Feb 2013

9340 posts

Posted on 5/7/15 at 11:24 am to Keltic Tiger

Try a new HDMI cable. That error indicates that the HDCP handshaking is failing, a bad HDMI cable can be the cause.

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Posted by taylork37

Member since Mar 2010

15327 posts

Posted on 5/7/15 at 11:26 am to UMRealist

Its a handshake error coming from your TV. Some TVs just don't work well with Roku.

There are a few things to try:

- Hard Restart Roku
- Make sure HDMI is plugged in solidly
- Flip the HDMI cord around
- Replace HDMI cord
- Different HDMI port on your TV

This post was edited on 5/7/15 at 11:31 am

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Posted by NorfolkTiger

Baton Rouge

Member since Dec 2007

351 posts

Posted on 5/7/15 at 11:28 am to taylork37

When I used to borrow my roommates Roku it would do that sometimes, I would unplug the power cord and plug it back in and it would work fine after that

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Posted by Keltic Tiger

Baton Rouge

Member since Dec 2006

19290 posts

Posted on 5/7/15 at 3:44 pm to NorfolkTiger

Thanks for all the IT help. Problem fixed accordingly.