When you pre-pay they apply the overpayment to the principal. You still owe the next payments when scheduled. No different than any other bank.
Wrong! I have a loan with them (they bought out the company holding my mortgage).
When you apply extra, there are very clear markers of where you want the money to go, if you pay online.
If you use the old mail in with monthly coupon method, the coupons (months included in payment) should all be in the envelope.
Someone just flat out screwed up.
This post was edited on 4/18 at 9:35 am