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re: Good job SJW ranters

Posted on 10/23/15 at 11:40 am to
Posted by MandevilleLSUTiger
Baton Rouge
Member since Sep 2005
6881 posts
Posted on 10/23/15 at 11:40 am to
quote:

Never disappoint a customer.


True. And if you do, be prepared to handle the consequences, especially in the social media age. Everyone has a platform to blast your business.
Posted by Alt26
Member since Mar 2010
28543 posts
Posted on 10/23/15 at 11:44 am to
quote:

Have a down vote sir.
It took off because Harry T's customer service went against all reason. Never disappoint a customer.


That's what Harry T's was doing. Making sure they didn't disappoint the UF customers that paid a fee have their watch-party there.

quote:

A restaurant in Baton Rouge would never have treated a patron wearing UF paraphernalia this shabbily


They absolutely would if someone/group paid to reserve the restaurant and asked that only their group be allowed to attend the event. But hey, maybe you reserve venues for private parties and let any Tom, Dick or Harry off the street wander in
Posted by moneyg
Member since Jun 2006
56746 posts
Posted on 10/23/15 at 11:48 am to
quote:

Probably because discrimination is illegal


You think it's illegal to discriminate against a fan of a particular school?
Posted by Alt26
Member since Mar 2010
28543 posts
Posted on 10/23/15 at 11:54 am to
quote:

You think it's illegal to discriminate against a fan of a particular school?


What a minute? Are you trying to tell me that "fan of (insert) school is NOT a protected class like gender and race?
Posted by back9Tiger
Mandeville, LA.
Member since Nov 2005
14182 posts
Posted on 10/23/15 at 11:55 am to
I guess none of you guys have ever heard of Gerard's law of 250"....
Posted by BiggerBear
Redbone Country
Member since Sep 2011
2928 posts
Posted on 10/23/15 at 12:03 pm to
The real problem for Harry T's is two-fold: 1) they are letting a customer that isn't reserving the whole restaurant dictate who should be turned away from the part that isn't reserved; and 2) their response to the complaint by the customers who were turned away was a display of epic stupidity.

The first issue exhibits really poor judgment. If someone wants to reserve the whole restaurant, they should do so and everyone should be turned away due to that reservation. Only a moron would get upset if they were turned away for that reason. If you have a customer that is telling you to turn away only certain people who happen to make up a significant part of your customer base, then you probably need to re-evaluate whether to allow such partial reservations.

This is a problem created by Harry T's and with which they should be prepared to live. Should a business be boycotted by the LSU fanbase because of this incident? It doesn't make much sense to me, but ultimately it was an avoidable problem that the restaurant created and then stepped right into. If I had been turned away at the door under the same circumstances as the customers behind this incident, I wouldn't return without an apology (which, incidentally, Harry T's seems to be doing a pretty good job of making).

ETA: grammar
This post was edited on 10/23/15 at 12:58 pm
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