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Started By
Message
Does Epic Games have a Customer support phone number?
Posted on 4/21/24 at 1:03 pm
Posted on 4/21/24 at 1:03 pm
I am trying to put V-bucks on my sons Fortnite account but it keeps telling me that the Playstation is not linked to that account.
I have put V-bucks on the Playstation account before. More recently I have put V-bucks on his Nintendo Switch account. But now it tells me that the Playstation is not linked. I almost positive I have always only had 1 Epic account. I would like to call Epic games to talk to someone for help but I can not find a phone number.
Has anyone ever called Epic Games for customer support?
I have put V-bucks on the Playstation account before. More recently I have put V-bucks on his Nintendo Switch account. But now it tells me that the Playstation is not linked. I almost positive I have always only had 1 Epic account. I would like to call Epic games to talk to someone for help but I can not find a phone number.
Has anyone ever called Epic Games for customer support?
3
Posted on 4/21/24 at 2:15 pm to JustForThisThread
While doing a quick search to see if I could find it (phone number doesn't exist, looks like it's ticket based support), I noticed that the serves are showing "partially degraded service". Any chance that's causing your issue?
LINK /
LINK /
Posted on 4/22/24 at 10:39 am to Joshjrn
No, I don't believe so. I have been working at this for a few weeks now.
I tried creating a ticket and then started a live chat with support but it wasn't much help. I do not know if I was speaking to a live person or not. It seemed very odd. Then I was told that our conversation was being converted to email. The whole exchange was strange and felt very suspicious. I also never received an email from the person like they said. So I left the chat.
I just have no idea how I can find the account that the PS4 is linked with.
I tried creating a ticket and then started a live chat with support but it wasn't much help. I do not know if I was speaking to a live person or not. It seemed very odd. Then I was told that our conversation was being converted to email. The whole exchange was strange and felt very suspicious. I also never received an email from the person like they said. So I left the chat.
I just have no idea how I can find the account that the PS4 is linked with.
Posted on 4/22/24 at 11:28 am to JustForThisThread
I’ve always had more success buying V bucks on the game itself instead of buying the cards in stores. I can still do the cards from the stores, but it’s a little bit more of a hassle.
Posted on 4/22/24 at 11:30 am to JustForThisThread
Askrat balastrahan aka Bob will be pleased to help you.
Posted on 4/22/24 at 11:35 am to JustForThisThread
Have you verified this connection page? EGS support
Posted on 4/22/24 at 12:05 pm to pmacattack
Yes, I have. And I get this.
Posted on 4/22/24 at 12:15 pm to JustForThisThread
So I have found this on their support site.
After following this process it appears that it does find the account for the PSN. And now it asks me to fill in a display name.
But I can not input the same Display name. So my question is, is this display name just the name for the Epic account? Does that have any affect on the Display name on the Fortnite game? I think I can solve this by creating a new display name like it is asking but I do not want to change my sons Display name on the game itself.
After following this process it appears that it does find the account for the PSN. And now it asks me to fill in a display name.
But I can not input the same Display name. So my question is, is this display name just the name for the Epic account? Does that have any affect on the Display name on the Fortnite game? I think I can solve this by creating a new display name like it is asking but I do not want to change my sons Display name on the game itself.
Posted on 4/22/24 at 6:46 pm to JustForThisThread
LINK
Have you gone through these steps? And I agree that Epic Support is a nightmare to deal with. Had to talk to them through email for over 2 weeks for an issue my son was having and they were no help, eventually I found the answer on my own using Google
Have you gone through these steps? And I agree that Epic Support is a nightmare to deal with. Had to talk to them through email for over 2 weeks for an issue my son was having and they were no help, eventually I found the answer on my own using Google
Posted on 4/23/24 at 6:35 am to JustForThisThread
Just fyi your display name and your epic account name are different or at least mine was.
Posted on 4/23/24 at 8:06 am to JustForThisThread
are you able to login the playstation account on browser? You can check the claims of another EGS account being connected. You may be able to just remove this connection completely and add your current account
The EGS Display name is their version of a gamertag I assume
The EGS Display name is their version of a gamertag I assume
Posted on 4/25/24 at 12:40 pm to pmacattack
Thanks. It seems that if I just create this new Epic Games account then it should work.......Hopefully. I was trying to make the display names match but good to know those can be different.
If that doesn't work for some reason I'll be back for any other ideas. Thanks for all the replies.
If that doesn't work for some reason I'll be back for any other ideas. Thanks for all the replies.
Posted on 4/26/24 at 11:35 am to JustForThisThread
I got this figured out. From the screenshots I posted above I had to create a different Epic display name. Once I did that I then had to create a new email account because the current email I use was already registered to another account. Which I assume is the account for my sons Nintendo Switch.
So after making a new Gmail account strictly for this I was able to get the PSN account registered and linked and add the Vbucks card.
Thank you for all the replies with help and I'm following up with my solution in case this is helpful for anyone in the future.
So after making a new Gmail account strictly for this I was able to get the PSN account registered and linked and add the Vbucks card.
Thank you for all the replies with help and I'm following up with my solution in case this is helpful for anyone in the future.
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