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re: Stella Dessert Tasting Review
Posted on 5/28/09 at 9:39 am to Catman88
Posted on 5/28/09 at 9:39 am to Catman88
I agree but let's face it...If you are a waiter and get stuck with several dessert tables that wont turn any faster than the full menu tables and you are looking at 12 buck tips as opposed to 100.00 tips at each table...your losses for the night would be huge...so it is only fair to spread out the dessert only tables equally...the only reason you have a top wait staff is because they are making top dollar...you need to keep them happy plus keep the customer happy...because let's face it the house is still making good money on the dessert only crowd...and they did order a bottle of wine. I would say overall a pretty hefty bill for dessert. But they loved it and will likely return for dinner one night.
2
Posted on 5/28/09 at 9:43 am to tavolatim
quote:
it is only fair to spread out the dessert only tables equally...
How many places get more than one of those a night, if more than one a week?
Sounds like the person that pissed this poster off was not even his wait person to begin with.
I don't want to be too harsh on him, but since it sounds like he got good service from the rest of the wait team, I really think he should have tipped AT LEAST 20% and possibly around 25% since he was taking up a table JUST for dessert. But, that's just me.
Posted on 5/28/09 at 9:46 am to tavolatim
I certainly dont think of it as a 'top wait staff' if he noticed this reaction.. That to me is the sign of a non-professional wait staff. I dont get why a dessert table that is served one plate like he said is not turning faster than a full dining table? Doesnt sound like they rotated this table in either or spread out. He made no indication that this waitress had another table that was also only dessert. Instead she abandoned his table and provided no service at all.
Posted on 5/28/09 at 9:50 am to Y.A. Tittle
I don't know sounds like maybe the regular waiters are staying with the dinner tables and they are letting the secondary wait staff handle the dessert tasting tables...someone messed up and the regular waiter was not informed and they sat them in his or her section by mistake...they are not about to ask them to move...but hell I don't really know...I'm just guessing....I needed reservations every time I went and they were always full....but It was always a weekend.
Posted on 5/28/09 at 9:50 am to Y.A. Tittle
But who gets the tip? If his original waitress even gets one dollar of it then I would have a problem. She did nothing and even may have made the event awkward. If you step into Stella! no matter if you are there to spend 70 or 300 you 100% SHOULD receive the same level of service that their reputation upholds. It is the dining staff that is there to please the customer not the other way around. Again he spent 75 on dessert..
Posted on 5/28/09 at 9:53 am to Catman88
quote:
But who gets the tip?
Typically, places that employ wait "teams" as Stella does, will have a tip pooling system.
Posted on 5/28/09 at 9:55 am to Y.A. Tittle
I would figure that the head waiter would get the biggest % and the secondary staff would get less. In this case it sounds like the secondary staff acted as his head waiter. So if they get less than the real head waiter then I dont know that I would want to tip more.
Posted on 5/28/09 at 9:57 am to Catman88
In hindsight, I probably should have left more. And honestly, I don't blame her, because I have a feeling they didn't inform her (obviously) that we were there for dessert only. We still got good overall service, it just wasn't a very "personal" experience one would usually expect from that caliber of a restaurant.
The other thing is I purposely made the reservation as late as possible on Sunday since I knew we were only doing the tasting. My original reservation was for 10:30, then they called me back and asked if I could move it up to 9 pm, at which point I re-iterated we were doing the tasting only.
I do feel bad for not leaving more, but not too bad.
The other thing is I purposely made the reservation as late as possible on Sunday since I knew we were only doing the tasting. My original reservation was for 10:30, then they called me back and asked if I could move it up to 9 pm, at which point I re-iterated we were doing the tasting only.
I do feel bad for not leaving more, but not too bad.
Posted on 5/28/09 at 9:57 am to Y.A. Tittle
Alot of your higher end places do the team approach. I can't remember which place it was, but I remember once I had the "top" waiter come and read the specials, take the order, then take the wine order and that was the last I saw of him. I guess they figure the #2 and #3 person can deliver food and keep drinks full.
Posted on 5/28/09 at 10:09 am to notiger1997
The waiter is in charge...he will take your order offer suggestions advise about the wines...he wont fill your water glass deliver the food or brush up crumbs...but he will check back with you and make sure everything is right and you are happy...at Stella's he was there when they brought the order out and made sure of the food placement and that everything was to our request....he would check back often but not too often....Just right.
Posted on 5/28/09 at 10:13 am to SerenityNow
I do not think you tipped badly and never ment to imply that....No excuse for the waiter to not be checking on you....even if it was a mistake to seat you at her table...she should have just sucked it up and concentrated on your enjoyment...so I think the tip was as good as your service.
Posted on 5/28/09 at 10:40 am to SerenityNow
I think that's what probably happened, that she either didn't know or forgot. I do feel like noting (because of other comments) that when I went last week (wrote a recap on here), I felt like it was either the best, or tied for the best, service I have ever had. I think you would be hard pressed to find genuinely better service anywhere.
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