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re: Smartthings help

Posted on 3/21/18 at 11:30 am to
Posted by tigerbg
Member since Dec 2008
89 posts
Posted on 3/21/18 at 11:30 am to
quote:

1. is this an in-wall switch?
yes
quote:

2. if not did you move it recently?
n/a
quote:

3. how far from the hub?
5' through a wall
quote:

4. is it possible something change between the switch and the hub? my zwave pool switch is about 150' away from my hub and if i ever accidently leave a pool pole on the wall in front of it, it goes offline. check for anything that could be interfering with it.
not possible
quote:

5. call smartthings and have them walk you through the zwave exclusion/inclusion steps. it varies by manuf.
will do
quote:

6. what is the brand of the switch?
switch
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