re: How should this dispute with a furniture store be handled?

quote:

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As far as I'm concerned, they loaded it, they tied it down. I am out my money and have one severely damaged chair. I think they should either refund it, repair it, or replace it with same chair.

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This is really close to the mentality of a certain subset of American culture. It sucks, but you gotta take personal responsibility on this one, chief. Learn from your mistakes and get it delivered next time, or invest in some ratchet straps.