re: Insurance Rates...as a result of Harvey and Irma Discussion

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I agree on all points but one. Customer service is not at all what it used to be either. I purposely stay away from the Tampa Bay call center whenever possible. My wife was in a wreck that wasn't her fault and we did the right thing and called USAA and the claims adjuster from TB immediately tried to put her at fault without seeing the police report. I called back later that night and talked to someone in Denver....lot easier to deal with and understand. That's one situation with TB that I've had. Mom had many...Dad had to ask the adjuster they sent after Rita to leave due to his attitude and rudeness.

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I live less than a mile from the TB call center in Tampa Palms. They have always been courteous and respectful but maybe its a locale thing. When I joined only military officers were members. They didn't even have risk pools.