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Nexus 5X won't reboot
Posted on 9/11/17 at 9:21 am
Posted on 9/11/17 at 9:21 am
My Nexus spontaneously shut off and then tried to reboot. The only thing that happens is "Google" is displayed as if it is booting normally, but then after a while sitting there, the screen goes black. Then a few seconds later, "Google" appears again, ad nauseum. I tried the power button + down volume button recovery reboot. It does bring up the screen, but any of the options I select only sends me back into the terminal loop. I let the battery run all the way down hoping that would give me an actual reset, but no luck. Please help! TIA
Posted on 9/11/17 at 9:42 am to Big Scrub TX
Happened to my 6P last week.
If you bought through the Play Store, I'd go ahead and reach out to Google.
If you didn't and you're still under warranty reach out to manufacturer.
If you didn't buy through Play Store and aren't under warranty I'd try and raise hell on both and hope they do something for you.
If you bought through the Play Store, I'd go ahead and reach out to Google.
If you didn't and you're still under warranty reach out to manufacturer.
If you didn't buy through Play Store and aren't under warranty I'd try and raise hell on both and hope they do something for you.
Posted on 9/11/17 at 1:16 pm to Big Scrub TX
This happened to both mine and my wife's 5x. LG repaired them by replacing entire circuit board inside. It was unclear if they replaced the battery too.
I doubt there is a software fix.
I doubt there is a software fix.
Posted on 9/11/17 at 3:40 pm to Big Scrub TX
Google sent me a replacement phone and next day aired it. However, they had a authorization hold on my account. $214 and been almost 3 weeks and have yet to refund me.
Posted on 9/12/17 at 2:41 pm to Big Scrub TX
Call Customer Service. They will likely run you through the same series of troubleshooting steps you have found online...once they have confirmed those don't work they will send you a replacement. Went through the same thing a few months back.
Posted on 9/13/17 at 11:46 am to Big Scrub TX
this happened to my 6p, after the 3rd device google just ended up giving me a complete refund
i used a $600 phone free for over two years.
i used a $600 phone free for over two years.
This post was edited on 9/13/17 at 11:47 am
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