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re: United CEO says if passengers are uncomfortable - it's their own fault
Posted on 5/28/17 at 11:35 pm to Eurocat
Posted on 5/28/17 at 11:35 pm to Eurocat
He's incorrect. Most passengers don't travel often, so don't have status with the airline. The premium seats are typically reserved for their frequent flyers and unavailable to book by anyone else. He's really tone deaf.
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