re: How to deal with a "phone phobia" in the workplace

My first job I had to do something similar. It just takes time and confidence and you will get better and not let it consume you.

What I did was basically map out all the potential issues or questions the client could have to ask me while on the phone. I would basically have a prepared response for anything I could possibly think of beforehand. The anxiety doesn't last long, you just need to practice