re: Is it time for a new modem or new provider?

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upgrade to AT&T Gigapower?

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That seems like a bit of an extreme move.

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And that says my modem can handle the premier tier (100 MBPS), yet I am still only getting 35 MBPS at best. I have also had several issues where the speed dropped to a snails pace.

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Have you actually called Cox and had them work on it?

I has issues where my modem would reset randomly. I called Cox and they worked on it with me very closely. It took them 2 or 3 weeks to figure out the issue, but they did and got it fixed and credited my bill.