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Started By
Message
re: Direct TV Cancellation Fees
Posted on 10/6/16 at 7:37 am to sloopy
Posted on 10/6/16 at 7:37 am to sloopy
They included 3 free months of premium channels (HBO, etc.) once 3 months were up they charged me. I called and complained they said pay your normal bill now and we will credit the other amount. I paid my bill and they still changed me for premium channels. This month my bill is the same amount. I spent like an hour and a half on the phone last time.
4
Posted on 10/6/16 at 7:48 am to Benny The Jet
quote:You have to cancel those channels on your own, otherwise you get automatically charged until you remove them from your plan.
They included 3 free months of premium channels (HBO, etc.) once 3 months were up they charged me.
Posted on 10/6/16 at 7:52 am to Benny The Jet
quote:
once 3 months were up they charged me
Well they do tell you to cancel it if not, you pay for it. You could have declined this.
This happened to my parents, but they simply asked them to remove the charge. They did in fact credit their next bill, and it actually took like 6 months for them to cancel the actual premium service.
Posted on 10/6/16 at 7:55 am to Benny The Jet
quote:
once 3 months were up they charged me.
This is literally the business model for every subscription type product you can purchase now days, you understand that right?
Many give their products free, or at a loss to lock you in and assume you won't cancel, won't want to go back to peon life without it.
IE signed up for Rivals Recruiting site, they gave me a 100$ shop gift certificate for the team store, trying to call to cancel and you wait on hold for 4 hours, they auto bill you and won't refund if you don't cancel prior to renewal.
Posted on 10/6/16 at 7:57 am to Benny The Jet
I just got Directv a month ago. The movie channels is a 3 month promotion then you start getting charged. It was very clearly stated. Now I need to remember to cancel before I get snuck like you did.
They did nothing wrong though, all tv providers do that same type of thing.
They did nothing wrong though, all tv providers do that same type of thing.
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